Hi, I’m
McKenna Snyder
Helena,MT
Summary
Motivated, detail-oriented professional with extensive experience in customer service, sales and administrative tasks. In which included various styles and forms of freelance writing.
Overview
8
years of professional experience
Work History
The Legacy Assisted Living
Administrative Assistant
12.2020 - Current
Job overview
- Ensured the accurate, timely flow of patient information by maintaining thorough patient records and updating healthcare team on patient status
- Scheduled and coordinating meetings, transportation, and appointments for staff, management, and residents
- Trained new employees in their specified duties, ensuring explicit attention to company policies and minute detail(s)
- Purchased and maintained inventory of office supplies, kitchen necessities, housekeeping supplies, and resident needs
- Detailed report kept on all credit expenses both incoming and outgoing
- Delivered both staff and resident meetings to address the concerns of both parties, discuss upcoming events and any changes within our community
- Facilitated event planning, transportation and/or necessities to carry out daily activities for residents
- Serve as primary point of contact for resident and staff concerns, family inquiries, and physician contacts
- Community outreach to develop new outstanding marketing strategies
- Delivered tours of community and all necessary information to prospective residents and families
- Scheduled all necessary inspections, repairs, or renewals to uphold code in both county and state
Montana Oral Surgery
Patient Care Coordinator
07.2022 - 04.2023
Job overview
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Updated and maintained a thorough patient chart and crafted patient and office communication via website, email, video chat, social media, etc.
The Legacy Assisted Living
Certified Nursing Assistant
08.2020 - 12.2020
Job overview
- Provided high-quality patient care on individual basis pertaining to specified care plans
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic patient care
- Complied with HIPAA standards in all patient documentation and interaction
- Consistently delivered thorough and accurate shift reports, family and doctor recommendations and requests and ensured an up-to-date patient file was kept on each resident.
Rocky Mountain Supply
Cashier/Customer Service Representative
08.2018 - 07.2020
Job overview
- Reviewed and resolved differences between accounting information in cash and credit machines
- Wrote performance reviews for employees under my management.
- Aided in drafting and publishing weekly advertisements with rotating merchandise and weekly social events.
Ekstrom's Stage Station
Waitress/Hostess
05.2016 - 08.2018
Job overview
- Scheduled all reservations and planned arrangements with management prior to service
- Served as main point of contact for special orders and reservations for both dining and overnight stays
- Maintained thorough calendar of occupants in both restaurant and RV or cabin slots
- Wrote menu items and prices in an organized fashion for customers.
Education
Helena College University of Montana
Associate of Arts from Business Administration
01.2020
Drummond High School
High School Diploma
01.2018
Skills
- Content Writing
- Social Media/Client Portfolio/Spreadsheet Management
- Clerical Support
- Editing Documents
- Investigative Research
Accomplishments
- Successfully implementing new protocol and organizational demeanor within the Assisted Living facility - Taking on additional duties and successfully managing multiple portfolio's with excellent feedback
- Maintaining high resident, staff, and community satisfaction resulting in no loss of income or occupancy at residence through networking and sales marketing.
- As Administrative Assistant, acquired new business and arrange appointments which led to significant interest in the community.
Career Statement
I am a part-time college student seeking a responsible job with opportunity for professional challenges. I have experience in various fields of administration, customer service, and the food industry. I am a goal-oriented and results driven individual.
Timeline
Patient Care Coordinator
Montana Oral Surgery
07.2022 - 04.2023
Administrative Assistant
The Legacy Assisted Living
12.2020 - Current
Certified Nursing Assistant
The Legacy Assisted Living
08.2020 - 12.2020
Cashier/Customer Service Representative
Rocky Mountain Supply
08.2018 - 07.2020
Waitress/Hostess
Ekstrom's Stage Station
05.2016 - 08.2018
Helena College University of Montana
Associate of Arts from Business Administration
Drummond High School
High School Diploma
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