Summary
Overview
Work History
Education
Skills
Timeline
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McKenna Thomas

Angier,NC

Summary

Dynamic customer service professional with extensive experience at McDonald's, excelling in conflict resolution and cash handling. Achieved notable improvements in customer satisfaction through exceptional communication and empathetic interactions. Proven track record in training staff and managing payment processing efficiently, embodying excellence in hospitality. Aiming to leverage skills in a challenging role that prioritizes guest experience and team collaboration.

Overview

4
4
years of professional experience

Work History

Cashier

McDonald's
Newton Grove, NC
03.2022 - 09.2025
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Resolved customer complaints professionally in accordance with company policy.
  • Organized take-out orders for customers who requested them.
  • Set up, restocked and cleaned dining areas.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find store items.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Food Service Worker

Fast Lane Eatery
Newton Grove, NC
02.2023 - 11.2023
  • Protected perishables from spoilage through proper storage techniques, utilizing freezer and refrigerator.
  • Sustained a tidy and well-maintained kitchen environment.
  • Gained expertise to improve team and customer interactions.
  • Worked alongside the team to achieve prompt service of products.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Assembled and served meals according to specific guest requirements.
  • Properly stored all leftover food items after each shift.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Education

Hobbton High School
Newton Grove, NC

Skills

  • Product restocking
  • Payment processing
  • Clear communication
  • Conflict resolution
  • Staff training
  • Credit card processing
  • Cash handling
  • Team collaboration
  • Cash register systems
  • Hospitality and accommodation
  • Inventory restocking
  • Patience and empathy

Timeline

Food Service Worker

Fast Lane Eatery
02.2023 - 11.2023

Cashier

McDonald's
03.2022 - 09.2025

Hobbton High School

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