McKenna Tibbitts
Cumming,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Front of House Bar Manager
Johnny's New York Style Pizza
02.2020 - 10.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Rotated stock according to dates and protocols.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Oversaw team of 5-6 employees.
- Prepared Monthly Inventory Stock
- Ordered all Beer & Wine Stock
- Ordered all food & Paper products
- Communicated Weekly with Various Alcohol Vendors
- Oversaw Themed Trivia Nights, with over 100 guests weekly.
Shift Manager
Cheeseburger Bobby's
03.2018 - 05.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Checked building to confirm maintenance and cleaning met code and regulations.
Education
High School Diploma -
Connections Academy Charter School
Duluth, GA05.2019
Skills
- Equipment Maintenance
- Maintaining Clean Work Areas
- POS Systems Operations
- Guest Satisfaction
- Supply Ordering and Management
- Money Handling
- Training and Coaching
- Health Code Compliance
- Managing Deliveries
- Resolving Disputes
- Restaurant Operation
- Staff Scheduling
- Back of House Management
- Knowledge of house rules
Computer Skills
Proficient in MS Word, Excel, Outlook, Google Drive, Google Docs, Focus POS
Timeline
Front of House Bar Manager
Johnny's New York Style Pizza
02.2020 - 10.2022
Shift Manager
Cheeseburger Bobby's
03.2018 - 05.2022
High School Diploma -
Connections Academy Charter School
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