McKenna Wheeler
Burlington,VT
Summary
Dynamic customer service representative with a proven ability to enhance customer experiences. Skilled in training, workflow efficiency, and problem-solving. Eager to contribute to team success through effective communication and logistics management.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Bagel Cafe and Deli
Burlington, Vermont
06.2020 - Current
- Operated kitchen equipment, including mixers, slicers, and ovens safely and efficiently.
- Trained new employees on customer service protocols and procedures.
- Engaged customers in friendly conversation to enhance their dining experience.
- Implemented administrative procedures to improve workflow efficiency between FOH and BOH.
Coordinator's Assistant
Harlow and Dahlia Events
Burlington, Vermont
06.2023 - 10.2023
- Followed detailed timelines and checklists to ensure smooth event execution.
- Organized logistics, including venue selection and setup for ceremonies and receptions.
- Provided guidance and support for bridal parties throughout the process.
- Managed day-of logistics including transportation arrangements, setup and teardown of venue decorations and emergency troubleshooting when needed.
Education
Bachelor of Science - Neuroscience
University of Vermont
Burlington, VT05-2027
Skills
- Data analysis
- Customer service
- Event coordination
- Research methodologies
- Team collaboration
- Staff education and training
- Time management
Affiliations
- Gardening
- Organized sports - basketball
- Childcare - babysitting
References
References available upon request.
Timeline
Coordinator's Assistant
Harlow and Dahlia Events
06.2023 - 10.2023
Customer Service Representative
The Bagel Cafe and Deli
06.2020 - Current
Bachelor of Science - Neuroscience
University of Vermont
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