MCKENNA WILLIAMS
Liberty Hill,TX
Summary
Motivated community manager knowledgeable about payment collections, maintenance and documentation. Offering several years of related experience in the field and unwavering dedication to achieving property management goals.
Seeking full-time position with potential growth opportunities.
Overview
13
13
years of professional experience
Work History
Community Manager - 430 Units
Bassham Properties
Austin, TX
11.2023 - Current
- Compiled reports on website traffic, conversions, and other metrics.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Developed and enforced community guidelines to maintain a positive environment.
Assistant Community Manager - 572 Units
Bassham Properties
Austin, TX
09.2020 - 11.2023
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Facilitated and maintained compliance with federal housing recertification regulations.
- Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
Leasing Consultant - 572 Units
Bassham Properties
Austin, TX
01.2019 - 09.2020
- Prepared lease paperwork, obtained signatures, and first payments from new residents.
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Used conflict resolution skills to quickly resolve issues among residents.
Leasing Consultant - 368 Units
HIGHLAND PARK
Fort Worth, TX
10.2018 - 01.2019
- Presenting properties and provided amenities in a positive light to prospective tenants.
- Determine the needs, living standards, and economic viability of prospective customers.
- Confirm rental application data and personal references.
- Provide information on all aspects of properties
- Negotiate leasing terms and conditions, and close deals.
Inside tele SALES/CUSTOMER SERVICE
Aquasana
Fort Worth, TX
04.2018 - 10.2018
- Successfully attain monthly quotas
- Take payment and other pertinent information such as addresses and phone numbers
- Utilize computer technology to handle high call volumes
- Work in a fast-paced environment that encourages teamwork and emphasize superior customer service
- Compensation- Hourly base pay+ commission
Lead Customer Service Representative/Sales Associate
Brighter Image Lab
Fort Worth, TX
08.2015 - 03.2018
- Answered customers' questions and addressed complaints in person or by phone to immediately rectify issues.
- Trained new employees on company customer service policies and service level standards.
- Handled inbound telephone calls from interested customers.
- Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
Customer service/Customer Satisfaction
Buttons Restaurant
09.2014 - 04.2015
- Customer satisfaction - Completing tasks in a fast-paced environment.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
Office Assistant
Superior Transport
06.2014 - 09.2014
- Clerical work - Answering phone - Customer service - Data Entry
- Provided administrative support to multiple departments as needed.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Texas Roadhouse
11.2011 - 05.2014
- Started as a hostess, advanced to the Head Lead in 'Take Out', then advanced to a server.
- Customer service, product knowledge, company culture.
- Customer service was key, product knowledge, professional service skills.
Education
High School Diploma -
Aledo High School
Aledo, TX04.2012
Skills
- Excellent Problem-solving abilities
- CRM and Yardi
- Property Management
- Experienced Sales
- Customer Service
Additional Information
- Authorized to work in the US for any employer
Timeline
Community Manager - 430 Units
Bassham Properties
11.2023 - Current
Assistant Community Manager - 572 Units
Bassham Properties
09.2020 - 11.2023
Leasing Consultant - 572 Units
Bassham Properties
01.2019 - 09.2020
Leasing Consultant - 368 Units
HIGHLAND PARK
10.2018 - 01.2019
Inside tele SALES/CUSTOMER SERVICE
Aquasana
04.2018 - 10.2018
Lead Customer Service Representative/Sales Associate
Brighter Image Lab
08.2015 - 03.2018
Customer service/Customer Satisfaction
Buttons Restaurant
09.2014 - 04.2015
Office Assistant
Superior Transport
06.2014 - 09.2014
Texas Roadhouse
11.2011 - 05.2014
High School Diploma -
Aledo High School
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