McKenna Zaja
Colgate,WI
Summary
Reliable and punctual team member,with great leadership skills. Highly organized and hardworking with good communication and multitasking abilities. Focused on delivering valuable contributions and supporting the achievement of organizational objectives.
Overview
5
5
years of professional experience
Work History
Shift Leader/ Front Desk
Dogtopia
04.2022 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Use of social media: Official Dogtopia website, Facebook, Instagram, and Tiktok
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
CBRF
Kirkland Crossing
03.2022 - 04.2022
- Offered companionship and kindness to elderly patients,
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, and toileting.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Canine Coach/ Handler
Central Bark Doggy Daycare
07.2021 - 03.2022
- At Central Bark I was a dog handler and would play with the dogs, do name recall, and take lots of pictures.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Maintained cleanliness withing boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
Receptionist
Roots Salon
07.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
No Degree - Veterinarian Assistant
Milwaukee Career College
Wauwatosa, WISkills
- Positive attitude
- Communication
- Problem Solving
- Critical Thinking
- Time Management
- Organization
- Leadership
- Adaptability
- Conflict Resolution
- Flexibility
- Computer/ Microsoft work
Timeline
Shift Leader/ Front Desk
Dogtopia
04.2022 - Current
CBRF
Kirkland Crossing
03.2022 - 04.2022
Canine Coach/ Handler
Central Bark Doggy Daycare
07.2021 - 03.2022
Receptionist
Roots Salon
07.2020 - 07.2021
No Degree - Veterinarian Assistant
Milwaukee Career College
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