Mckensie Strauser
Spring Lake,NC
Summary
Results-driven customer service professional focused on delivering exceptional support for diverse needs. Successful at managing concerns and resolving conflicts to maximize customer satisfaction. Offers strong background in customer relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Product Assembler
Caterpillar
Sanford , NC
12.2022 - Current
- Trained new assembly personnel on proper use of equipment.
- Followed safety protocols to maintain safe working environment.
- Worked efficiently to minimize material and time waste.
- Adhered to safety practices and quality standards at all times.
- Updated logs and completed production reports.
- Recognized and reported defective material and equipment to shift supervisor.
- Participated in projects requiring assembly of large and small components.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet quality and safety standards.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Carried out preventative maintenance, keeping tools and machinery functional.
Administrative Assistant
Spring Lake Counseling Center INC
Spring Lake, NC
11.2020 - 12.2022
- Transcribed physician notes, detailing diagnoses or recommendations
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Updated patient medical records with direct intake information and transcribed practitioner messages
- Compiled medical reports covering specific patient or general office data
- Obtained payments directly from patients or through insurance reimbursement by completing and filing forms
- Completed insurance claims forms or other required paperwork
- Obtained collection payments directly from patients Medical Coding.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Created and maintained databases to track and record customer data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Hostess / Customer Service
Bubba's
Fayetteville, NC
01.2018 - 12.2018
- Resolved customer concerns and handled requests with utmost professionalism
- Upheld restaurant reputation by maintaining professional presentation standards across service team and dining room
- Managed team performance, keeping stations stocked and servers handling side work
- Monitored dining rooms for seating availability, service, safety, and well-being of guest
- Moved and arranged tables, chairs, and settings and organized seating for groups with special needs
- Took reservations by phone and in person, providing helpful, accurate responses to inquiries
- Coordinated efforts of waitstaff to balance workload between all bar and restaurant sections
- Stayed ready for guest with close monitoring of table turnovers and resets.
Education
Criminal Justice and Forensic Science - Associates
Fayetteville Tech
Fayetteville, NC05.2020
General Education - Associates
Fayetteville Tech
Fayetteville, NC05.2020
High School Diploma
Overhills High School
06.2018
Skills
- Customer Service
- Time Management
- Microsoft Word
- Written Communication
- Microsoft Powerpoint
- Product Demonstrations
- Sales and Marketing
- Customer Relations
- Conflict Resolution
- Safety Practices
- Customer Needs Assessments
- Quality Inspections
- Environmental Compliance
- Visual Inspection
- Product Inspection
- Schematic Design
- Product Manufacturing
- Product Specifications
- Hand and Power Tools
- Programming Skills
- Continuous Improvement Planning
- Performance Metric
- Work Orders
- SOP Understanding
- Quality Assurance
- Safety Regulation Adherence
- Product Assembly
- Eliminating Waste
- Personnel Records
- Reviewing Specifications
- Project Specifications
- Following Instructions
- Safe Equipment Operation
- Training Junior Team Members
- Following Procedures and Protocols
- Identify Parts
- Data Entry and Recording
- Manufacturing Procedures
- Instruction Adherence
Timeline
Product Assembler
Caterpillar
12.2022 - Current
Administrative Assistant
Spring Lake Counseling Center INC
11.2020 - 12.2022
Hostess / Customer Service
Bubba's
01.2018 - 12.2018
Criminal Justice and Forensic Science - Associates
Fayetteville Tech
General Education - Associates
Fayetteville Tech
High School Diploma
Overhills High School
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