McKenze-Rae Crossen
East Hartford,CT
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Complimented to be skilled at building an atmosphere of collaboration and performance excellence which ultimately improves revenue while providing every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
13
13
years of professional experience
Work History
Store Assistant/Manager
Wilderness Lake Campground
05.2010 - 10.2018
- Assisted in preparation for season including site clean-up
- Organized new employee training including guest check-ins and reservations
- Managed a team of maintenance staff
- Ensured each guest had the best suited space for their needs
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Research Events
Ticket Galaxy
02.2016 - 05.2018
- Assisted in content development for events, drafting and distributing promotional materials.
- Contacted vendors, venue and stakeholders.
- Researched assigned events and identified possible partnerships aligned with event concepts.
- Developed detailed event reports, documenting all aspects of each event.
- Analyzed event costs to identify areas of improvement and cost savings.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed and distributed event surveys to gather feedback and assess event success.
Wellness Consultant
Massage Envy
10.2018 - Current
- Built strong relationships with members to promote health, wellness and available services.
- Provided individual health coaching to help clients optimize personal choices.
- Enhanced team performance against goals by coaching and motivating clients.
- Monitored, tracked and reported on individual progress with wellness plans.
- Met or exceeded monthly revenue and training goals.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Monitored health trends and data to identify health concerns and develop related health education initiatives.
- Collaborated with other healthcare professionals to design and deliver health education services to clients.
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
Education
Human Services
Goodwin University
No Degree - Business Administration And Management
Manchester Community College,
2016
High School Diploma -
E.O Smith High School
2013
Skills
- Stock Replenishment
- Customer Assistance
- Deposit Preparation
- Inventory Management
- Event Planning
- Employee Scheduling
- Sales Initiatives
- Sales Strategies
- Assignment Delegation
- Customer Service
- Brand Promotion
- Product Knowledge
- Retail Merchandising
- Store Organization
- Cleaning and Sanitizing
- Sales and Promotions
- Basic Mathematics
- Sales Records Management
- Merchandise Recommendations
- Attention to Detail
- Staff Support
- Team Supervision
- Gift Wrapping
- Merchandise Receiving and Handling
- Product and Service Sales
- Merchandising and Display
- Computer Proficiency and Microsoft Office
- Sales Floor Organization
- Security Practices
- Verbal and Written Communication
- Friendly and Helpful
- Team Leadership
- Dispute Mediation
- Store Policies and Procedures
- Positive Customer Engagement
- Documentation and Reporting
- Excellent Written and Verbal Communication
- Store Opening and Closing
- Relationship Building
- Adaptable and Flexible
- Detail-Oriented
- Energy and Physical Stamina
- Exceeding Customer Expectations
- Goal-Driven
- Honest and Dependable
- Creative Thinking
- Decision-Making
- Returns and Exchanges
- Engaging With Diverse Customers
Timeline
Wellness Consultant
Massage Envy
10.2018 - Current
Research Events
Ticket Galaxy
02.2016 - 05.2018
Store Assistant/Manager
Wilderness Lake Campground
05.2010 - 10.2018
Human Services
Goodwin University
No Degree - Business Administration And Management
Manchester Community College,
High School Diploma -
E.O Smith High School
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