McKenzee Brown
Belleville,IL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Dick's Sporting Goods, Inc
Fairview Heights, IL
09.2022 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
Sales Assistant
Journeys Shoe Store
Fairview Heights, IL
08.2022 - 12.2022
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
Brand Ambassador
Forever 21
Fairview Heights, IL
05.2021 - 04.2022
- Developed and executed brand awareness campaigns to increase customer engagement.
- Gathered customer feedback for product development purposes.
- Distributed flyers, brochures, and other materials at promotional events.
- Organized promotional events to introduce new products and services to the public.
Education
High School Diploma -
Southern Illinois University Edwardsville
Edwardsville, IL05-2027
Skills
- Order Processing
- Regulatory Compliance
- Display Setup
- Money Handling
- Customer Service
- Sales expertise
- Customer Assistance
- Interpersonal and written communication
- Teamwork
- Relationship Building
- Flexible Schedule
- Customer Needs Assessment
- Store maintenance
References
References available upon request.
Timeline
Retail Sales Associate
Dick's Sporting Goods, Inc
09.2022 - Current
Sales Assistant
Journeys Shoe Store
08.2022 - 12.2022
Brand Ambassador
Forever 21
05.2021 - 04.2022
High School Diploma -
Southern Illinois University Edwardsville