McKenzee Gerik
Waco,TX
Summary
Charismatic and customer-focused bartender with over six years of experience delivering exceptional service in fast-paced bar settings. Highly skilled in mixology, customer relations, and upselling to increase revenue. Known for creating a friendly and energetic atmosphere, while consistently exceeding customer expectations. In addition to being a detail-oriented and proactive office manager with years of experience supporting real estate and corporate operations. Committed to delivering outstanding support in fast-paced environments, maintaining organization, and driving business efficiency.
Overview
6
6
years of professional experience
Work History
Bartender Shift Manager
Heitmiller Steakhouse
Waco, TX
02.2024 - Current
- Managed all aspects of bar operations in a high-volume, upscale establishment serving over 500 guests per night, increasing profitability by 20% over two years.
- Lead and supervise a team of 8+ bartenders, barbacks, and servers during shifts, ensuring smooth operations and maintaining high service standards in a fast-paced bar environment.
- Responsible for opening and closing the bar, including securing cash, inventory counts, and checking that all operational tasks are completed accurately.
- Oversaw inventory management, vendor relations, and ordering, cutting waste by 25% and ensuring consistent product availability and cost control.
- Designed seasonal cocktail menus and promotions in collaboration with the culinary team, increasing drink sales by an average of 18% per quarter.
- Ensured full compliance with health, safety, and alcohol regulations, passing all audits and inspections with zero violations.
- Coordinated private events and large-group bookings, generating an additional $75K+ in annual revenue.
Office Manager
Century 21 ICON
Waco, TX
01.2022 - 04.2023
- Oversaw daily operations for a fast-paced real estate office supporting 21 agents, ensuring smooth workflow, accurate documentation, and efficient client service.
- Reduced administrative overhead by 25% by streamlining listing processes and introducing automated scheduling and digital filing systems.
- Managed all transaction coordination, from contract to close, ensuring compliance with state and brokerage regulations.
- Served as liaison between agents, clients, escrow officers, and vendors, improving communication and turnaround time across deals.
- Handled payroll, vendor billing, budgeting, and monthly expense reporting, maintaining strict cost control and transparency.
- Improved client satisfaction scores by implementing follow-up systems and standardizing communication touchpoints.
Bartender
Salty Dog
Waco, TX
02.2019 - 02.2022
- Delivered high-quality customer service in a fast-paced environment, serving up to 200 patrons per shift while maintaining a 95%+ customer satisfaction rating.
- Managed daily bar operations including inventory tracking, restocking, and POS system handling with accuracy and efficiency
- Trained and mentored 5+ new bartenders and barbacks, leading to smoother team operations and reduced turnover.
- Increased sales by 15% through upselling techniques and creating custom cocktail experiences tailored to guest preferences. Creating new guests experiences and developing relations with guests ensuring their return based on friendly relationships fostered by me that has led to daily clientele.
- Maintained compliance with all alcohol regulations and company policies, ensuring a safe and welcoming environment for guests.
- Handled cash and credit transactions with 100% accuracy, balancing nightly sales reports and deposits averaging 3,000.
Education
Associate of Applied Science - Cosmetology
Hill College
Hillsboro, TX04-2019
High School Diploma -
Connally High School
Waco, TX05-2018
Skills
- Inventory management
- Cocktail creation
- Point of sale
- Event coordination
- Compliance management
- Sales expertise
- Effective communication
- Client satisfaction
- Excellent judgment
- Team player attitude
- Strong multitasking
- Customer service
- Team leadership
- Administrative efficiency
- Conflict resolution
- Sales strategy
- Vendor relations
- Budgeting oversight
- Employee training
- Engaging personality
- Marketing and sales experience
- Performance improvement
References
References available upon request.
Timeline
Bartender Shift Manager
Heitmiller Steakhouse
02.2024 - Current
Office Manager
Century 21 ICON
01.2022 - 04.2023
Bartender
Salty Dog
02.2019 - 02.2022
Associate of Applied Science - Cosmetology
Hill College
High School Diploma -
Connally High School
Similar Profiles
Rachel GiampaRachel Giampa
Server at The Keg Steakhouse + Bar to STK SteakhouseServer at The Keg Steakhouse + Bar to STK Steakhouse
Ricardo LiconRicardo Licon
Busser at Corralito SteakhouseBusser at Corralito Steakhouse
Daryl WilliamsDaryl Williams
Server at Evelyn Steakhouse Reach HospitalityServer at Evelyn Steakhouse Reach Hospitality
Ernesto LopezErnesto Lopez
Office Assistant at R & A Associates, IncOffice Assistant at R & A Associates, Inc
Mercedes VillaMercedes Villa
Volunteer at 40 Days For LifeVolunteer at 40 Days For Life