Mckenzee Simpson

• Responded to customer requests for products, services, and company information.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Processed customer service orders promptly to increase customer satisfaction.

• Handle 30+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction.

• Memorized all company products and services to be able to assist customer

• Collect information such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software

• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

• Excellent computer skills including Microsoft Excel, Word, Outlook

• Problem solving and problem resolutions Skills

• Excellent typing skills to type complete, accurate and thorough notes in customer files

• Communicate and write clearly and in a professional manner with all levels of employees and customers (telephone, email, and online chat )

• Experience with Microsoft based programs and computer products

• An accurate attention to detail and effective note taking/documenting skills

• Multi-Task between multiple screens while speaking with the customers.

• Assisting customers by answering product and service questions; suggesting information about company products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem.

• Maintains financial accounts by processing customer adjustments.