McKenzee Troendle
Cedar Rapids
Summary
Compassionate and dependable professional with five years experience as a Certified Nursing Assistant, seeking a Remote Customer Service Representative role with Firstsource. Skilled written and verbal communication, active listening, problem-solving, and maintaining professionalism in high-pressure situations. Known for providing empathetic support, handling sensitive information confidentially through HIPAA compliance, and assisting diverse populations. Eager to transition complex healthcare experience into delivering efficient, customer-focused service in a remote environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Child Care Provider
Independent Caretaker
Cedar Rapids
06.2023 - 01.2025
- Provide childcare for children ages infant to twelve years old
- Ensure a safe, educational and positive environment for children under my care resulting in an overall healthy sense of well-being
- Prepare meals according to age and health needs of children to ensure safety and reduce medical emergencies
- Administer necessary medications to ensure adequate health of children within my care
Patient Care Technician
St. Luke's Hospital
Cedar Rapids
10.2019 - 05.2023
- Assist cardiac patients with activities of daily living to ensure safety measures and medical compliance resulting in a more beneficial and proactive hospital stay
- Collaborate with multiple disciplinary teams to formulate an individualized care plan based on the needs and views of the patient to appropriately care and positively impact the health of a patient during their hospital stay
- Accurately record patient data and information in a timely manner while maintaining HIPPA compliance to efficiently communicate with multiple team members and specialities resulting in an effective treatment and discharge plan for the patient
Residential Aide
Keystone Place
North Liberty
08.2017 - 08.2018
- Assist residents with activities of daily living based on their views and needs to ensure safety as well as to maintain a healthy lifestyle
- Effectively communicate with team members to ensure the resident is being appropriately cared for and health and medical needs are accurately being addressed
Lead Toddler Teacher
Corridor Christian Early Learning Center
North Liberty
05.2015 - 08.2017
- Create a positive environment for children under my care while meeting their needs as an individual or group
- Effectively formulate age appropriate lesson plans and activities to ensure proper childhood developmental
- Collaborate with colleagues and parents to address individualized needs, concerns, and accomplishments amongst each child
Education
Certified Nursing Assistant -
Kirkwood Community College
Cedar Rapids, IAAssociates - Psychology
Kirkwood Community College
Cedar Rapids, IA 08.2014 - 05/2016
Skills
- Electronic Health Records (EPIC) software
- HIPPA compliance
- Data privacy protocols
- Data entry
- Record keeping
- Routing of calls
- Patient verification
- Patient demographics identification
- Typing skills of 40 wpm
Certification
- CPR
- First Aid
- CNA
Awards
Guardian Angel awards for going above and beyond with patient care and making a positive impact on individuals during their hospital stay.
Professional Traits
- Prioritization: excellent organization, high attention to detail, ability to manage multiple concurrent tasks, delegation
- Communication: professional phone etiquette, accurate record keeping, strong written, verbal, and typing correspondence, active listening, empathy, conflict resolution, team collaboration
- Problem solving: critical and analytical thinking, logical reasoning, initiative, troubleshooting
- Patient-Centered Care: compassion, respect, cultural competence, emotional intelligence
- Work Ethic: proactive initiative, dedicated, diligent, reliable, accountable, adaptable, professional, interdependent
Timeline
Child Care Provider
Independent Caretaker
06.2023 - 01.2025
Patient Care Technician
St. Luke's Hospital
10.2019 - 05.2023
Residential Aide
Keystone Place
08.2017 - 08.2018
Lead Toddler Teacher
Corridor Christian Early Learning Center
05.2015 - 08.2017
Associates - Psychology
Kirkwood Community College
08.2014 - 05/2016
Certified Nursing Assistant -
Kirkwood Community College