McKenzey Adams
Rancho Mirage,CA
Overview
22
22
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Summary
Dedicated Deputy Sheriff with over 18 years of experience providing security and maintaining safe environments for several communities. Successful managing situations requiring diplomacy, fairness, firmness and sound judgment. Advanced skills in crime prevention, evidence preservation and witness interview techniques. Looking to apply skills to new investigator position.
Work History
Security Supervisor
Allied Universal Security Services
Palm Springs, CA
09.2023 - Current
- Inspected cargo for contraband items/ hazardous materials and explosive devices.
- Investigated incidents involving potential violations of security protocol.
- Conducted random bag inspections at the Aviation Worker Screening.
- Patrolled main terminal, exterior and interior of terminal, sterile areas, and parking lots to ensure the safety of travelers and staff.
- Provided customer/passenger service support by answering questions from travelers regarding flight times, airline information, boarding gate information, and directions. Also provided help to elderly and disabled by getting wheelchair assistance.
- Responded quickly and effectively to any reports of suspicious activity or items, and possible criminal activity and possible airport violations.
- Participated in guarding access points to the areas for regular drills simulating emergency scenarios.
- Operated metal detectors (HHMD) for Aviation Worker Screening.
- Trained new hires on security protocols, equipment use, emergency response procedures, and screening procedures per Post Orders.
- Intervened in emergency situations according to established protocols.
- Verified identification documents such as passports and driver's license for drivers and passengers being escorted at VIP Cargo.
- Maintained detailed logs/ Pass On reports of all activities conducted throughout shift.
- Searched employees and their property for weapons and other prohibited items per airport/TSA guidelines for sterile area entry (SIDA).
- Upheld strong customer service standards while completing screenings.
- Completed routine and incident-related documentation for reports when necessary.
- Reviewed Employee SIDA Badge IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Coordinated and maintained smooth passenger traffic flow through airport landside area and in the terminal.
- Watched each employee entering the Screening Room to assess demeanor and look for suspicious behavior.
- Assisted passengers with disabilities and elderly by getting them wheelchair assistance to the ticket counter and their boarding gate.
- Guarded restricted areas to prevent unauthorized entry.
- Communicated and coordinated responses to suspicious activities by contacting Operations and Admin when necessary.
- Operated security equipment for screenings using handheld metal wands (HHMD).
- Communicated with other screening staff to promptly call attention to potential or active safety problems and then immediately reported to Operations..
- Conducted hand-held metal wand detector screenings of employees when machine alarms indicated further inspection, then a pat down was conducted.
Sales Associate
Kohls Department Store
Marinette, WI
08.2019 - 01.2020
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized racks on the floor and shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Exchanged merchandise for customers and accepted returns.
Deputy Sheriff
Riverside County Sheriff's Department
Thermal, CA
05.2005 - 03.2013
- Prepared detailed written reports documenting incident information and investigative activities.
- Gathered evidence from crime scenes to assist with investigations.
- Responded to emergency calls for service involving domestic disputes or other potentially hazardous situations.
- Patrolled assigned areas to detect suspicious activity and enforce laws and regulations.
- Investigated criminal activity such as assaults, burglaries, robberies, thefts.
- Maintained order in courtrooms by identifying disturbances and taking appropriate action.
- Provided courtroom security for judicial proceedings.
- Conducted traffic stops, issued citations, and made arrests when necessary.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Interacted with citizens in a professional manner during routine patrols or while responding to calls for service.
- Interviewed witnesses and victims of crimes to obtain additional information regarding incidents under investigation.
Code Enforcement Officer/911 Dispatcher
Indio Police Department
Indio, CA
12.2002 - 05.2005
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
- Conducted various field investigations.
- Prepared evidence in support of legal actions taken.
- Patrolled assigned area to identify and evaluate problems.
- Checked various multi-family residential and business construction sites to determine fire code compliance.
- Identified safety concerns and documentable fire code violations in new constructions and existing structures.
- Directed dispatching and emergency response procedures for personnel managing service calls and emergency situations.
- Conducted follow-up site visits to check compliance with corrective actions implemented to address violations.
- Prepared documentation by writing notes, organizing official interview records, compiling inspection reports and maintaining supporting documents.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented details in system.
- Proved successful working within tight deadlines and a fast-paced environment.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Followed established protocols for professional handling of emergency situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
Certificate - Modular Peace Officer Academy
College of The Desert
Palm Desert, CA 07.2003 - 12.2004
Certificate - Public Safety Academy
Eastern Academy
Broken Arrow, OK 07.2000 - 09.2000
Certificate - Reserve Academy
Tulsa Police Department
Tulsa, OK 04.1996 - 06.1996
No Degree - Psychology/Sociology
Tulsa Junior College
Tulsa, OK 01.1990 - 05.1990
No Degree - Computer/Lab/Key Typing
Tulsa Junior College
Tulsa, OK 06.1992 - 07.1992
Skills
- Crime Investigation Discovery
- Witness Communication
- Public Disturbance Resolution
- Civil and Criminal Laws
- Witness Interviews
- Surveillance
- Evidence Collection
- Accident Investigation
- Client Account Management
- Payment Processing
- Promotional Support
- Order Processing
- Inventory Control
- Merchandise Display
- Excellent Communication Skills
- Problem-Solving Skills
- Cash Register Operation
- Retail Store Operations
Certification
- Interview and Interrogations 1 and 2 Training - [2001]
- CFR - Certified First Responder
Timeline
Security Supervisor
Allied Universal Security Services
09.2023 - Current
Sales Associate
Kohls Department Store
08.2019 - 01.2020
Deputy Sheriff
Riverside County Sheriff's Department
05.2005 - 03.2013
Certificate - Modular Peace Officer Academy
College of The Desert
07.2003 - 12.2004
Code Enforcement Officer/911 Dispatcher
Indio Police Department
12.2002 - 05.2005
Certificate - Public Safety Academy
Eastern Academy
07.2000 - 09.2000
Certificate - Reserve Academy
Tulsa Police Department
04.1996 - 06.1996
No Degree - Computer/Lab/Key Typing
Tulsa Junior College
06.1992 - 07.1992
No Degree - Psychology/Sociology
Tulsa Junior College
01.1990 - 05.1990