Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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McKenzi Ingram

DPS Texas Highway Patrol Administrative Assistant
Weatherford,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Engaging Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve efficiency and reduce unfulfilled office needs. Skilled at researching and resolving discrepancies. Accomplished Administrative Assistant and 911 Dispatcher handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Dedicated Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

DPS Texas Highway Patrol Administrative Assistant

Parker County, Texas
Weatherford, Texas
05.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Edited documents to improve accuracy of language, flow and readability.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed relational database to store information for reference, reporting and analysis.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.

911 Emergency Dispatcher

Parker County Sheriff's Office
Weatherford, Texas
08.2017 - 05.2022
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Carried out day-to-day duties accurately and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used coordination and planning skills to achieve results according to schedule.
  • Conducted research, gathered information from multiple sources and presented results.
  • Onboarded new temps by entering employee information into systems.

Sales Associate

Gibson's
Weatherford, Texas
08.2016 - 08.2017
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Recommended accessories and complementary purchases to boost revenue.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.

Education

Associate of Arts - Music

Cisco Junior College
Cisco, TX
08.2013 - 06.2016

Bachelor of Science - Psychology

Tarleton State University
Stephenville, TX
01.2021 - Current

Skills

    Office administration

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Additional Information

While working full-time (40 hours per week), I have garnered a Bachelor's of Science in Psychology at a local University as a full-time student, as well.

Timeline

DPS Texas Highway Patrol Administrative Assistant

Parker County, Texas
05.2021 - Current

Bachelor of Science - Psychology

Tarleton State University
01.2021 - Current

911 Emergency Dispatcher

Parker County Sheriff's Office
08.2017 - 05.2022

Sales Associate

Gibson's
08.2016 - 08.2017

Associate of Arts - Music

Cisco Junior College
08.2013 - 06.2016
McKenzi IngramDPS Texas Highway Patrol Administrative Assistant