M C K E N Z I E A C K L E Y
Roodhouse,IL
Summary
Caring Paraprofessional experienced in working with IEP students to improve academic performance and understanding of course material. Supports and enhances learning through hands-on activities, personalized tutoring, and small group instruction. Offers excellent organizational and conflict resolution skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Paraprofessional
North Greeene Unit District 3
08.2021 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Paraprofessional
Jacksonville School District 117
02.2020 - 08.2021
- Assist and guide students with learning
- Assist students with mental and physical disabilities in all activities
- Work with all team members following students IEP
- Performs any other duties assigned.
Senior Customer Service Assistant
DXC Technology
01.2018 - 12.2019
- Customer service representative for life insurance company
- Answer customers questions regarding policy coverage
- Follow guidelines to verify each caller in order to make certain that they are authorized to obtain information and that the information on their policy is correct
- Assist call representatives with questions and escalated calls.
Pain Clinic Clerk
Passavant Area Hospital
01.2017 - 01.2018
- Answered phone calls and scheduled or followed-up on appointments
- Verify patients insurance coverage for approval of procedure
- Prepare patient charts
- Make referrals for patients.
Senior Customer Service Assistant
CSC
04.2015 - 01.2017
- Customer service representative for life insurance company
- Answer customers questions regarding policy coverage
- Follow guidelines to verify each caller in order to make certain that they are authorized to obtain information and that the information on policy is correct
- Assist call representatives with questions and escalated calls.
Assembler
White House Manufacturing
06.2011 - 04.2015
- Assemble coffee makers
Education
High School Diploma -
North Greene High School
White Hall, ILSkills
- Tutor student Planning
- Teach social skills Verbal communication
- Customer relations Creative thinking
- Prioritization Multitasking
Certification
- Certificate in Medical Claims and Billing
- Certified Paraprofessional
References
- Morgan Rogers, Administrative Assistant, 217-836-7921
- Kaci Havlin, Family Nurse Practitioner, 217-416-0138
- Mary Parks, Elementary Teacher, 217-820-3504
Timeline
Paraprofessional
North Greeene Unit District 3
08.2021 - Current
Paraprofessional
Jacksonville School District 117
02.2020 - 08.2021
Senior Customer Service Assistant
DXC Technology
01.2018 - 12.2019
Pain Clinic Clerk
Passavant Area Hospital
01.2017 - 01.2018
Senior Customer Service Assistant
CSC
04.2015 - 01.2017
Assembler
White House Manufacturing
06.2011 - 04.2015
High School Diploma -
North Greene High School
- Certificate in Medical Claims and Billing
- Certified Paraprofessional
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