Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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McKenzie Allen

Liverpool,NEW YORK

Summary

Dynamic professional, enhancing workplace efficiency and fostering positive customer experiences through exceptional problem-solving and interactive communication skills. Demonstrates leadership qualities and a commitment to safety protocols, contributing to significant performance improvements. Eager to apply a blend of hard and soft skills to achieve and exceed employer goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

Dunkin' Donuts
Oswego, New York
11.2024 - Current
  • Drove team success by quickly completing assigned tasks.
  • Organized and restocked supplies to support operations and team productivity.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Served food quickly for positive guest experiences.
  • Packed fast food products in approved containers, cups, and bags.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Brewed and served coffee and tea with preferred add-ins.
  • Resolved customer complaints in a professional manner.

Picker Packer

United Auto Supply Inc.
Liverpool, NEW YORK
06.2024 - 08.2024
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Limited damage to products and orders by using care when choosing items.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Selected products and items from shelves and pallets for customer orders.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Assembled boxes or other containers for packing goods prior to shipment.
  • Labeled boxes and placed in outbound collection areas.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Front End Receptionist

Upstate Cardiology
Liverpool, NEW YORK
06.2022 - 08.2023
  • Greeted patients and visitors in a professional and friendly manner.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Collated, bound and stored computer-generated reports.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Performed light clerical duties such as sorting mail, filing documents, scanning paperwork into computer system.
  • Scheduled appointments using an online calendar system.
  • Assisted with customer inquiries and complaints in a courteous and timely manner.
  • Collected co-pays from patients at time of service and processed credit card payments when necessary.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained a clean and organized reception area to uphold company image.
  • Completed basic bookkeeping and document filing.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Verified insurance coverage prior to scheduling appointments or providing services.
  • Provided administrative support for the front desk, including filing, photocopying, data entry and faxing documents.

Education

Some College (No Degree) - Psychology And Cognitive Science

SUNY Oswego
Oswego, NY

Skills

  • Workplace efficiency
  • Performance improvement
  • State regulations
  • Interactive communication skills
  • Problem-solving
  • Valid Driver's license
  • Reliability and punctuality
  • Positive company representation
  • Safety awareness
  • Resilience and persistence
  • Creativity and innovation
  • Task prioritization
  • Leadership qualities
  • Willingness to learn
  • Safety protocols
  • Medical emergency preparedness
  • CPR and AED

Certification

  • BLS EMT Certified
  • CPR Certified

References

References available upon request.

Timeline

Crew Member

Dunkin' Donuts
11.2024 - Current

Picker Packer

United Auto Supply Inc.
06.2024 - 08.2024

Front End Receptionist

Upstate Cardiology
06.2022 - 08.2023

Some College (No Degree) - Psychology And Cognitive Science

SUNY Oswego

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McKenzie Allen