Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mckenzie Artrip

Jeffersonvlle,Kentucky

Summary

Dynamic Collections Clerk with a proven track record at the City of Jeffersonville, excelling in debt recovery and customer service. Skilled in developing tailored payment plans and enhancing collections efficiency, while demonstrating strong empathy and attention to detail. Committed to improving client satisfaction and maintaining accurate records for optimal performance.

Experienced with managing account collections and resolving overdue balances. Utilizes negotiation techniques to handle delinquent accounts effectively. Track record of maintaining customer relationships and ensuring prompt payments.

Overview

5
5
years of professional experience

Work History

Collections Clerk

City of Jeffersonville
02.2023 - 12.2024
  • Collaborated with sales teams to address credit concerns promptly before they escalated into long-term collection issues.
  • Evaluated creditworthiness of potential clients based on financial history, reducing the risk of non-payment and mitigating potential losses.
  • Established trust among customers by listening attentively to their concerns and offering feasible solutions tailored to individual circumstances.
  • Assisted in the development of departmental training materials, supporting ongoing skill development for new hires and peers alike.
  • Developed custom payment plans for clients experiencing financial hardship, demonstrating empathy and understanding while protecting company interests.
  • Improved collections efficiency by promptly contacting delinquent customers and negotiating payment arrangements.
  • Maintained accurate customer records, updating contact information and account details as needed.
  • Contributed to a positive work environment through active participation in team meetings and adherence to company policies.
  • Delivered timely reports to management, providing valuable insights into overall collections performance and areas for improvement.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Documented customer payment interactions and account statuses for future reference.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Generated and distributed monthly customer statements.
  • Collected payments from customers
  • Set up new accounts, ran reports for delinquent accounts.
  • Printed and mailed out delinquent bills.
  • Filed paper work.
  • Filed paper work

CSR

Pearl Interactive Network
01.2022 - 01.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Responded proactively and positively to rapid change.

Travel Agent Assistant

Amber
01.2020 - 12.2021
  • Streamlined booking processes for improved efficiency and reduced wait times for clients.
  • Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
  • Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
  • Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
  • Respond to emails.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01-2021

Skills

  • Debt recovery
  • Microsoft office
  • Banking
  • Payment processing
  • Call center experience
  • Customer research
  • Proficiency in [software]
  • Performance improvements
  • History research
  • Payment acceptance
  • Following conversation scripts
  • Cashflow report generation
  • Payment plan development
  • Call center background
  • Ledger management
  • Organization skills
  • Customer service
  • Attention to detail
  • Updating customer accounts
  • Verbal and written communication
  • Documentation and recordkeeping
  • Documentation skills
  • Self motivation
  • Record keeping

Timeline

Collections Clerk

City of Jeffersonville
02.2023 - 12.2024

CSR

Pearl Interactive Network
01.2022 - 01.2023

Travel Agent Assistant

Amber
01.2020 - 12.2021

High School Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Mckenzie Artrip