McKenzie Hunter
Dallas,Texas
Summary
Passionate and determined professional with a proven track record of exceeding expectations. Adaptable and resilient, utilizing diverse professional background and personal attributes to conquer any challenge. Committed to serving the community and upholding humanitarian values. Seeking a team that values personal and collective growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leasing Professional
CWS Apartment Homes
02.2020 - Current
- Responsible for leasing activities to ensure maximum occupancy and resident satisfaction.
- Utilized exceptional communication and customer service skills to engage with prospective residents, provide detailed property tours, and effectively close leasing agreements.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Ensured compliance with fair housing laws throughout the entire application process of assessing rental eligibility and following the company's verification process.
- Development of property-specific training and marketing material.
Office Management
Microtex Fabrics
Dallas, Texas
07.2019 - 02.2020
- Assisted with office management tasks such as completing orders, filing paperwork, shipping in/out, and processing invoices and billing.
- Designed marketing material for select products.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Inside Sales Representative
Shenaniganz
Rockwall, TX
02.2017 - 07.2019
- Conducted outbound calls to existing clients to upsell products or services.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Participated in trade shows and conventions to generate leads.
- Conducted post-event assessments in order to determine satisfaction levels among guests who attended our parties or events.
- Resolved any issues that arose during the course of the event in a professional manner while maintaining good client relations.
Program Coordinator - Toyota North America
Performance Development Group
01.2017 - 03.2017
- Temporary contract placement.
- Prepared monthly progress reports for management summarizing the status of onboarding initiatives.
- Coordinated with HR team to develop onboarding materials and processes.
- Organized events to welcome new staff members into the organization and introduce them to coworkers.
Quality Assurance & Training Coordinator
MasTec Advanced Technologies
06.2014 - 11.2016
- Independently developed and implemented the call center's quality assurance program and materials.
- Spearheaded the design, development, and in-class delivery of both new hire and existing employee training programs.
- Coordinated with subject matter experts to maintain effective training content and update existing curriculums based on client needs.
- Established compliance audits and presented findings to upper management and clients to ensure adherence to standards and identify areas of opportunity.
- Monitored and evaluated performance trends of agents' communications to provide feedback during individually hosted "coaching sessions".
Quality Assurance Analyst
Xerox
12.2011 - 01.2014
- Pivotal role of analyzing incoming calls and implementing necessary training and/or feedback to enhance operational efficiency.
- Monitor KPIs, track quality metrics, and provide regular analytics reports to upper management.
- Prepared reports detailing overall project progress according to established timelines.
- Engaged in call calibration sessions to evaluate agent performance, identify lapses, and provide constructive feedback for improvement.
Education
CNA, Nursing Assistant/Aide and Patient Care Assistant/Aide -
Pikes Peak State College
01.2014
Certification, Business Administration and Management, General -
Pikes Peak State College
01.2014
Skills
- Microsoft Office Expert
- Telephone and Email Etiquette
- Sales and Marketing Aptitude
- Training and Mentoring
- Creative and Critical Thinking
- Operational Reporting
- Adaptability and Flexibility
Certification
Nursing Assistance
References
References available upon request.
Timeline
Leasing Professional
CWS Apartment Homes
02.2020 - Current
Office Management
Microtex Fabrics
07.2019 - 02.2020
Inside Sales Representative
Shenaniganz
02.2017 - 07.2019
Program Coordinator - Toyota North America
Performance Development Group
01.2017 - 03.2017
Quality Assurance & Training Coordinator
MasTec Advanced Technologies
06.2014 - 11.2016
Quality Assurance Analyst
Xerox
12.2011 - 01.2014
CNA, Nursing Assistant/Aide and Patient Care Assistant/Aide -
Pikes Peak State College
Certification, Business Administration and Management, General -
Pikes Peak State College
Nursing Assistance
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