McKenzie Bacon

Skilled Professional with 3 years of office management patient care experience. Well organized person who is goal-oriented, team player seeking a position in an established medical office supporting physicians, nurses, and other medical staff to facilitate patient care. With knowledge of childcare, healthcare and workforce administrative operation and processes. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

• Children’s National Hospital, Patient Care Technician, 10/2021, Washington D.C., Checking patient’s blood pressure, heartbeat, and pulse regularly, Monitoring patient’s food and liquid intake, Helping patients use the bathroom and dress., Turning and repositioning and moving patients between beds, wheelchairs, and seats., Assisting nursing staff in administrating basic treatments, Completes various errands as requested such as retrieving and delivering supplies, specimens, instruments, test results and so forth.
• Virginia Nephrology Group, Medical Receptionist, 03/2020, 09/2021, Arlington, VA, Assisted patients in completing medical forms and collected fees as per insurance protocol, Confirmed patient information, collected copays, and verified insurance. Posted charges, payments, and adjustments, Scheduled and confirmed patients' appointments, Answered multiple telephone lines, taking messages, and directing calls, Ensure that adequate supplies are maintained within the practice and coordinate with vendors periodically, Prepared letters, case histories and medical records, Provided administrative support for physicians in the practice, Managed audit of former patient charts to be scanned and uploaded into Electronic Medical Records Worked with outside vendor to ensure that charts were properly prepared and download into EMR, Recorded patient histories using Practice Partner
• Norton Children’s Hospital, Patient Care Assistant/Unit Coordinator/Monitor Tech, 07/2019, 12/2019, Louisville, KY, PICU, Assisted nurses in giving patients baths and bed changes, Made sure the stockroom and pods had adequate supplies, which included gowns, gloves, and mask, Answered phone calls and transferred calls to the appropriate nurses/doctors, Prepared patient charts for the patient rooms when a new patient arrived, Ran errands and delivered medication to patient rooms and retrieved items such as pumps, bladder scanners, bedside commodes, IV poles and EKG machines., Collected specimens for lab tests and delivered them to our Micro Lab Department, Assisted nurses in traveling with patients to another department, Ordered medicine and supplies as needed and made sure to deliver them to the appropriate nurse, Retrieved fingerprints and ID’s for visitors that were coming to visit patients, Assisted nurses when repositioning a patient every 2 hours, Monitored the monitors for patient vitals and alerted nurses when patient vitals were abnormal, Retrieved Formula in the formula room to distribute to nurses for patients, Performed as a sitter for at risk patients that needed 24hour supervision
• AppleOne, Office Coordinator, 08/2017, 06/2019, Arlington, VA, Organized and Scheduled interviews for AppleOne Staff to assist in external job placement and recruitment in the Metro DC Area., Execute HR new hire processes along with completing standard required documents and/or forms including employment verification (E-Verify)., Provided administrative support by answering telephones, calling clients, editing written documents for send out, and calendar management, Managed the processing for payroll for 100-250 candidates per week including but not limited to the hiring of candidates as while as ensure consistent application of HR policies and procedures, Support other team members with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings, Assisted in leveraging multiple staffing accounts and maintaining good rapport with other companies, Created a Social Media Calendar for our office to advertise our company, Facilitated Job Fair engagements, Reviewed resumes and Scheduled Interviews for AppleOne Staff, Assisted in tracking candidate engagement
• HCA Hospital Corporation of America, Credit Collections Specialist, 07/2016, 08/2017, Louisville, KY, Reviewed aged debtor analysis and identifying problem accounts for a dedicated group of clients, Settled overdue accounts by way of email/fax/telephone contact and regular chasing by overdue reminder letters., Timed responses to management requests for information, including special reports, invoice copies and drafted memos for external and internal stake holder and management, Participated in monthly target setting and forecasting to identify high risk clients and escalate as required for withdrawal of credit, Prepared & Reviewed statement of accounts before sending to stakeholders, Maintained extensive database of various reports, reviews and reports adhering to the timelines
• Family Scholar House, Education and Family Advocate Intern, 01/2016, 11/2016, Louisville, KY, Engaged children and adults into conversation to determine their needs and interests, Developed trusting relationships with both youth and their families by using an asset-based/trauma-informed approach., Coordinates the intake for new attendants for their households, Helped coordinate development, execution of marketing, communication plans via social media, and community outreach., Designed, developed and implemented dedicated youth and adult programs to meet the various needs of the individual., Planned and facilitated all program activities to meet the individual needs of the participants. Provided literacy intervention materials and resources to members of educational programs., Assisted members in developing social and life skills through positive role modeling and learning activities., Assisted with community organizations to provide enrichment and cultural identity activities. Coordinated with community relations campaigns to promote youth, adult programs and senior citizen programs., Assisted administrative budgets of about $60,000 for the youth program to ensure that all activities are managed within the budget.
• Norton Children’s Hospital, Health Services Administrative Intern, 01/2011, 05/2015, Louisville, KY, Monitored the implementation and effectiveness of procedures and programs for children, Evaluated financial and statistical data, program needs and problems, and makes recommendations for improvements, Developed, utilized, revised, interpreted, and ensured compliance with Norton Children’s Hospital and facility policies and procedures, Monitored subcontracted services to include pharmacy, lab, x-ray, and specialty providers, Maintained communication and a good working relationship with Nurses and families, Assisted Nurses with holding babies when needed and played with children in the playrooms, Helped make sure playrooms were organized and that patients had adequate supplies and toys, Worked in the gift shop to assist with customer satisfaction