McKenzie B. Joy
Evans,GA
Summary
Detail-oriented and results-driven professional with an MBA from Georgia Southern University and over six years of experience in customer-focused and operational roles. Currently serving as an Area Manager at Amazon, overseeing production processes, compliance, and team performance. Proficient in machinery operation, quality inspections, and data analysis with strong technical, organizational, and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon Fulfillment Center
02.2024 - Current
- Supervised the "Pack Singles" Area, ensuring seamless production operations, zero-defect packaging, and adherence to standard operating procedures (SOPs)
- Conducted quality inspections on materials and finished products, identifying out-of-specification conditions and coordinating appropriate resolutions
- Maintained a clean and safe working environment through 5S and GMP compliance
- Trained, mentored, and supported team members of up to 75 employees daily, fostering a culture of continuous improvement
- Analyzed operational data to improve workflow efficiency and productivity
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Showed improvement in sites cutting down of "Recirculation".
- Handled volumes of up to 200K Packages per night
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
Graduate Assistant
Georgia Southern University
08.2021 - 12.2023
- Streamlined procurement activities, ensuring compliance with procurement policies and accurate contract administration
- Spearheaded recruiting initiatives that doubled enrollment for incoming cohorts
- Advised on budgeting, scheduling, and data analysis, providing actionable insights to leadership
- Enhanced visibility and engagement through effective social media strategies
Chief of Staff (Intern)
Savannah River Mission Completion
05.2023 - 07.2023
- Collaborated with leadership to design strategic plans, including the development of a comprehensive vision board for future initiatives
- Assisted in scheduling and implementing 'Vision Casting' programs
- Partnered with teams on external communications, graphics, and engineering project support
Librarian Assistant
Memphis Public Libraries
08.2017 - 08.2020
- Organized and coordinated community programs, promoting literacy and engagement
- Assisted patrons with library and citywide communication needs
Education
Master of Business Administration -
Georgia Southern University
12.2023
Bachelor of Arts - Communications
University of Memphis
05.2017
Skills
- Machinery Operation
- Quality Inspections
- GMP and 5S Compliance
- Data Collection and Analysis
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Tableau and Power BI
- Organizational and Problem-Solving Abilities
- Forklift Trained
- Relationship building and management
- Controlling costs
- Supply chain management
- Staff development
Certification
- Working towards Project Management Institute (PMI) Certification
- Forklift License
Key Qualifications
- Proven ability to operate machinery according to SOPs to maintain zero-defect standards.
- Hands-on experience with quality inspections and resolution of out-of-specification conditions.
- Adept at GMP and 5S housekeeping duties to ensure a safe and clean work environment.
- Strong communication and team collaboration skills to achieve organizational goals.
- Detail-oriented with proficiency in documentation, safety compliance, and troubleshooting.
Additional Information
https://www.linkedin.com/in/mckenziejoymba/
Timeline
Area Manager
Amazon Fulfillment Center
02.2024 - Current
Chief of Staff (Intern)
Savannah River Mission Completion
05.2023 - 07.2023
Graduate Assistant
Georgia Southern University
08.2021 - 12.2023
Librarian Assistant
Memphis Public Libraries
08.2017 - 08.2020
Master of Business Administration -
Georgia Southern University
Bachelor of Arts - Communications
University of Memphis
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