Mckenzie Brewer
Cleveland,NY
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized server with experience in all restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
4
4
years of professional experience
Work History
Server
Darden Restaurants, Olive Garden
02.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Carhop Server
Sonic
10.2021 - 02.2022
- Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
- Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
- Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
Maid
At Home
01.2020 - 09.2021
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
- Trained new staff members on company policies, procedures, and best practices to ensure consistent service delivery.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Performed regular inventory checks, ensuring adequate supplies were available for all tasks without overstocking or waste.
Education
Associate of Science -
Chattanooga State Community College
Chattanooga, TN05.2025
High School Diploma -
Walker Valley High School
Cleveland, TN05.2021
Skills
- Time Management
- Team Collaboration
- Memory Retention
- Foreign Language Proficiency
- Food Safety Practices
- Cash Handling
- Attention to Detail
- Positive Attitude
- Interpersonal Skills
- Effective Communication
- Strong Work Ethic
Timeline
Server
Darden Restaurants, Olive Garden
02.2022 - Current
Carhop Server
Sonic
10.2021 - 02.2022
Maid
At Home
01.2020 - 09.2021
Associate of Science -
Chattanooga State Community College
High School Diploma -
Walker Valley High School
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