Mckenzie Brock
Bend,OR
Summary
Dynamic leader with a proven track record, adept in streamlining operations and enhancing team performance. Excels in customer service and office administration, demonstrating exceptional problem-solving skills and attention to detail. Achieved significant improvements in client satisfaction and operational efficiency through effective communication and organizational prowess.
Overview
6
6
years of professional experience
Work History
Studio Manager
SWTHZ - Contrast Therapy
07.2024 - Current
- Focused on optimizing operations, managing the schedules of 15+ employees, and ensuring a positive experience for clients.
- Led team development, implemented effective strategies, and maintained strong client relationships.
- Extensive experience in handling multiple priorities, communicating clearly, and creating a supportive environment.
Assistant General Manager
Pastini Pastaria
12.2023 - 07.2024
- Lead daily restaurant operations in the absence of the GM, ensuring adherence to company standards and values.
- Manage a team of 20+ people, including the training and development of the Host Department and hourly employees.
- Train and develop the Host Department, ensuring high standards of hospitality and service.
- Manage scheduling to optimize the guest experience and financial responsibility.
- Maximize profitability through effective management of sales, labor, and food costs.
- Daily cash handling, including creating multiple cash banks, checking server cash and host cash outs, creating bank deposits, and balancing the till at the end of the night
Studio Manager
Orangetheory Fitness
01.2023 - 07.2023
- Managed daily operations, including scheduling, client outreach, and coordinating monthly events.
- Oversaw communication efforts, streamlined processes, and ensured alignment with team goals.
- Extensive experience in handling scheduling, managing client interactions, and maintaining clear communication across all platforms.
- Daily cash handling and weekly bank deposits.
Assistant Studio Manager/Lead Sales Associate
Orangetheory Fitness
01.2019 - 01.2022
- Managed front desk operations, greeted visitors, and provided information on services.
- Handled scheduling for members, answered calls, and addressed member concerns, ensuring a positive experience.
- Collaborated with team members to find resolutions for client situations, coordinate activities, and maintain an organized, welcoming environment.
Education
Bachelor of Business Administration - Business Administration
Linfield University
07.2024
Associates Degree - General Studies
Mt. Hood Community College
08.2022
Skills
- Proficient in Written and Oral Communication
- Customer Service
- Reliable Cash Handling
- Effective Team Collaboration
- Problem-Solving Skills
- Attention to Detail
- Proficient in Office Administration
- Motivated Performer
- Strong Organizational Skills
Timeline
Studio Manager
SWTHZ - Contrast Therapy
07.2024 - Current
Assistant General Manager
Pastini Pastaria
12.2023 - 07.2024
Studio Manager
Orangetheory Fitness
01.2023 - 07.2023
Assistant Studio Manager/Lead Sales Associate
Orangetheory Fitness
01.2019 - 01.2022
Bachelor of Business Administration - Business Administration
Linfield University
Associates Degree - General Studies
Mt. Hood Community College
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