McKenzie Brunswick
Gig Harbor,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Precise communicator skilled at working with dental team staff, entering patient data with accuracy and maintaining confidentiality. Highly adaptable with great problem-solving Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Peterson And Cammack Family Dentistry
07.2021 - Current
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Performed in team leader capacity and organized all treatment and placement activities.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Included family members and support system in patient treatment planning.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
Patient Care Coordinator
Peterson And Cammack Family Dentistry
07.2020 - 07.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Coordinated transportation to get patients to and from medical appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly. Average of 80 patients per day.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Dental Assistant
Smiles Dental
07.2018 - 05.2020
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Documented patients' dental health information, medical history and vital signs
- Explained treatment procedures and instructed patients on home care guidelines
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
- Used Both Eagle Soft and Dentrix to document and maintain patient information and health background
- Typed patient data into computer system using both Eagle Soft and Dentrix while following privacy laws and maintaining high level of accuracy
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Booked appointments for patients using both Eagle Soft and Dentrix
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily
Cashier
Fred Meyer
06.2016 - 07.2018
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked prices for customers and processed items sold by scanning barcodes
- Assisted customers by answering questions and fulfilling requests
- Answered questions about store policies and concerns to support positive customer experiences
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Reviewed weekly sales circulars and monitored price changes.
Swim Instructor
Peninsula School District
09.2014 - 08.2015
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses
- Initiated new learning methods, promoting total student comprehension while curbing learning time
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success
- Taught students pool and water safety guidelines
- Gave private lessons to special needs students, including those with Autism and physical disabilities, teaching such techniques as floating and treading water
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Associate of Applied Science - Dental Assisting
Clover Park Technical College
Steilacoom, WA08.2018
High School Diploma -
Peninsula High School
Gig Harbor, WA06.2015
Skills
- Understanding of Confidentiality Laws
- Incoming Call Reception
- Accounts Payable and Accounts Receivable
- Entering Patient Data
- Dental Terminology Knowledge
- Insurance Follow-Up
- Office Supplies and Inventory
- Financial Documentation
- HIPAA Guidelines
- Adept at Multi-Line Phones
- Verbal and Written Communication
- High-Volume Environments
Additional Information
- RDA/CDA
- BLS
- HIPPA Privacy laws
Timeline
Treatment Coordinator
Peterson And Cammack Family Dentistry
07.2021 - Current
Patient Care Coordinator
Peterson And Cammack Family Dentistry
07.2020 - 07.2021
Dental Assistant
Smiles Dental
07.2018 - 05.2020
Cashier
Fred Meyer
06.2016 - 07.2018
Swim Instructor
Peninsula School District
09.2014 - 08.2015
Associate of Applied Science - Dental Assisting
Clover Park Technical College
High School Diploma -
Peninsula High School
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