McKenzie Chapman
Haddon Township,NJ
Summary
Motivated and reliable professional with engaging personality and flexible approach. Upbeat, friendly and skilled at anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Emergency/Pediatric Critical Care Technician
Cooper University Hospital
09.2017 - Current
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties..
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
Beertender
Brotherton Brewing Co.
04.2021 - 12.2022
- Displayed enthusiasm and promoted excellent service to customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Server
Central Taco And Tequila
12.2019 - 04.2020
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Hostess/Food Runner
Pour House Pub
07.2015 - 11.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Some College - Pre-Nursing
Rowan College At Gloucester County
Sewell, NJHigh School Diploma -
Cherry Hill High School West
Cherry Hill, NJ06.2015
Skills
- Time Management Skills
- Cleaning and Sanitizing
- High-Volume Dining
- Guest Experience Management
- Understanding Customer Needs
- Issue and Complaint Resolution
- Strong Analytical and Problem-Solving Skills
Timeline
Beertender
Brotherton Brewing Co.
04.2021 - 12.2022
Server
Central Taco And Tequila
12.2019 - 04.2020
Emergency/Pediatric Critical Care Technician
Cooper University Hospital
09.2017 - Current
Hostess/Food Runner
Pour House Pub
07.2015 - 11.2019
Some College - Pre-Nursing
Rowan College At Gloucester County
High School Diploma -
Cherry Hill High School West