Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKenzie Christy

Amarillo,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience

Work History

Receptionist

Charley's Auto
08.2024 - Current
  • Resolved customer problems and complaints.
  • Confirmed appointments and communicated with clients
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Made sure the body shop was on time with every vehicle.
  • Put information into Quickbooks
  • Made sure parts were going to be here on time

BDC Representative

Mcgavock Nissan Amarillo
06.2024 - 08.2024
  • Utilized consultative selling skills to identify key trends.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Stayed current on company offerings and industry trends.
  • Kept detailed records of daily activities through online customer database.

Server

Palios
09.2022 - 03.2023
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.

Receptionist/BDC Representative

Street Volkswagen
03.2021 - 01.2022
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Organized, maintained and updated information in computer databases.

Tanning Consultant

Palm Beach Tans
04.2019 - 02.2021
  • Educated clients on health and safety of tanning facilities and procedures.
  • Maintained clean and stocked front counter area.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Exceeded monthly tanning product and membership sale quotas.

Education

Ascension Academy
Amarillo TX

High School Diploma -

Amarillo High School
Amarillo TX
05-2018

Skills

  • Bookkeeping
  • Data Entry
  • Office Management
  • Administrative Support
  • Scheduling
  • Multitasking and prioritization
  • Performance Tracking
  • CRM Software
  • Goal-Oriented
  • Follow-up calls
  • Appointment Setting
  • Time Management

Timeline

Receptionist

Charley's Auto
08.2024 - Current

BDC Representative

Mcgavock Nissan Amarillo
06.2024 - 08.2024

Server

Palios
09.2022 - 03.2023

Receptionist/BDC Representative

Street Volkswagen
03.2021 - 01.2022

Tanning Consultant

Palm Beach Tans
04.2019 - 02.2021

Ascension Academy

High School Diploma -

Amarillo High School

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McKenzie Christy