McKenzie Clark
Summary
Dynamic professional with extensive experience in the hospitality and gaming industry, notably at Blarney Stone Pub and Sharehouse. Excelled in training employees, enhancing customer satisfaction, and boosting revenue through effective upselling. Demonstrated exceptional multitasking skills and a positive attitude, fostering team efficiency and customer loyalty. Skilled in safe food handling and staff motivation, consistently achieving significant improvements in service delivery and workplace morale.
Overview
8
8
years of professional experience
Work History
Head Server/Team Trainer
Blarney Stone Pub
01.2023 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Supervised server staff and simultaneously served personal section of tables.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Cultivated warm relationships with regular customers.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Server/Bartender
JoJo's Restaurant
03.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Temp Worker
Preference Employment Solutions
10.2021 - 03.2022
- Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
Gaming Dealer
Sharehouse
04.2017 - 08.2021
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Enforced game rules to maintain fair paly and avoid disputes.
- Promoted responsible gambling practices by monitoring player behavior and addressing concerns as needed.
- Showcased excellent multitasking abilities while accurately tracking bets placed at multiple tables, ensuring accurate payouts.
- Maintained smooth operations by efficiently managing casino chips, cash transactions, and accurate recordkeeping.
- Enhanced customer experience by providing friendly and efficient service during gaming sessions.
- Mastered various table games to provide patrons with diverse options for entertainment and engagement.
- Controlled equipment such as roulette wheels to run games.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Trained new dealers in rules and operation of different games.
- Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
Education
High School Diploma -
Como Park Senior High School
Saint Paul, MN01-2014
Skills
- Safe food handling
- Banquet coordination
- Brand promotion
- Multitasking skills
- Training employees
- Team supervision
- Accurate money handling
- Task delegation
- Staff motivation
- Positive and friendly attitude
Timeline
Head Server/Team Trainer
Blarney Stone Pub
01.2023 - Current
Server/Bartender
JoJo's Restaurant
03.2022 - 12.2022
Temp Worker
Preference Employment Solutions
10.2021 - 03.2022
Gaming Dealer
Sharehouse
04.2017 - 08.2021
High School Diploma -
Como Park Senior High School
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