McKenzie Coleman
Summary
Organized Activity Assistant with 2-year experience working in the Senior Living Industry. Planning, organizing and administering activities in an Assisted Living and Memory Care setting. Strong experience in coordinating and executing events and activities. Skilled in developing personal bonds with staff and residents. Committed to creating a comfortable, fun and safe environment! Detail-oriented team player with strong organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Programs & Activities Supervisor
Ivy Park at Murrieta
02.2024 - Current
- Organized special events such as holiday celebrations or themed parties to foster a sense of community among participants. I have assisted with set up, decoration and running of Signature Events such as the 'Indulge Marketing Event' and the 'Summer Garden Party' for Ivy Park.
- Decorate the community in a tasteful manner for each holiday.
- Assisted in the planning, decoration and execution of events in our community such as the Mother's Day Tea Party and Brunch, Father's Day BBQ and the Summer Splash event.
- Collaborated with team members to ensure smooth operations and consistent quality of programs, ie working with maintenance and concierge to keep activities running with smooth communication.
- Developed creative, age-appropriate activities to cater to a wide range of interests and abilities. I have created a successful Book Club, I have added an Educational Documentary on the calendar based on residents requests, arranged themed days and happy hours for holidays and more based on their wide range of interest.
- I excel on the Marq application, making the monthly and daily calendars and flyers.
- Planned the monthly calendar to reflect residents' needs and wants, such as outings to wineries, the library, car museums and lunch groups. Added special games to the calendar and kept everyday busy.
- Developed monthly life enrichment calendar and published electronically and in print.
- I have driven all company vehicles and provided safe transportation to facilitate residents attending appointments, errands and activities and events outside of facility.
Assistant Programs & Activities Supervisor
The Linden at Murrieta
04.2022 - 01.2024
- Organized special events such as holiday celebrations or themed parties to foster a sense of community among participants, such as: Mother's Day Tea Party's, Independence Day celebrations with themed happy hours and activities, Veteran's Day ceremony with pinning of our community's veterans, Christmas performances and tree lighting ceremony's for the holiday season.
- Demonstrated commitment to professional development by attending Zoom conference training calls, joining the GRIT Program ran by the Leisurecare corporate office, and webinars relevant to the role of Activities Supervisor.
- Enhanced program efficiency by closely monitoring activity schedules and adjusting as needed, such as adjusting activities based on the needs of the residents and their religious and medical needs.
- Coordinated with external vendors or providers to bring in unique experiences or services for the benefit of the residents. Vendors I have kept a consistent relationship with include live musicians and bands, Pretty Paints which is an art company and provides hands on activity for the residents, Ponie Races, petting zoo for our outside events and more.
- Collaborated with team members to ensure smooth operations and consistent quality of programs, worked side by side with our maintenance department to set up for many events.
- Developed creative, age-appropriate activities to cater to a wide range of interests and abilities.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
Sales Associate and Front Desk Attendant
Fitness 19
03.2020 - 03.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with members to encourage repeat business.
- Organized racks and shelves to maintain the fitness center's visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with members to build rapport and loyalty.
- Answered customer questions about the fitness center, memberships and services and promoted monthly deals for new members.
Kids Daycare Attendant
Fitness 19
03.2019 - 03.2020
- Enhanced child safety by consistently monitoring play areas and conducting regular safety checks.
- Cultivated strong relationships with families, fostering trust and collaboration between myself and parents.
- Collaborated with fellow daycare attendants on planning events like holiday celebrations or themed days to create an engaging atmosphere for the children.
- Maintained a clean and organized facility, ensuring a safe, hygienic space for all children in attendance.
Retail Sales Associate
Express Inc.
09.2018 - 07.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Caterer, Server, Dishwasher
Temecula Weddings and Events
09.2018 - 02.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables, served directly to tables and drink stations in line with formality and specifications of each event.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA06.2018
Skills
- Reliable
- Customer Service
- Attention to Detail
- Time Management
- Self Sufficient
- Event Planning
- Collaborative Approach
- Senior living experience
- Creative Planning
- Flexibility
Certification
CPR & First Aid
Awards
- 2023 Employee of The Year at The Linden at Murrieta
Timeline
Assistant Programs & Activities Supervisor
Ivy Park at Murrieta
02.2024 - Current
Assistant Programs & Activities Supervisor
The Linden at Murrieta
04.2022 - 01.2024
Sales Associate and Front Desk Attendant
Fitness 19
03.2020 - 03.2022
Kids Daycare Attendant
Fitness 19
03.2019 - 03.2020
Retail Sales Associate
Express Inc.
09.2018 - 07.2019
Caterer, Server, Dishwasher
Temecula Weddings and Events
09.2018 - 02.2019
High School Diploma -
Paloma Valley High School
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<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center