McKenzie Conklin
Grand Rapids,MI
Summary
Results-driven Sales Operations Specialist with expertise in sales process optimization, communication, and problem-solving. Proven track record in enhancing operational efficiency and increasing customer satisfaction through effective teamwork.
Overview
11
11
years of professional experience
Work History
Sales Operations Specialist
Service Express
Grand Rapids, MI
10.2023 - Current
- Collaborates with cross-functional teams for more effective communication and coordination of sales initiatives.
- Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Boosts sales efficiency by streamlining processes and implementing new strategies.
- Responsible for coordinating top performing seller recognition with monthly & quarterly virtual awards and ordering trophies through local vendors for year end awards.
- Manages the customer onboarding email inbox that receives portal registrations, NDAs, vendor forms, compliance requests, and ACH information.
- Executes weekly sales communication and updates company wide.
- Coordinates monthly all sales team meeting.
- Supports projects: new bank launch, new partner onboarding process, acquisition support, etc.
Account Manager
Service Express
Grand Rapids, MI
01.2022 - 10.2023
- Managed client relationships, ensuring satisfaction and retention through effective communication strategies.
- Conducted regular account reviews, identifying opportunities for growth and implementing strategic initiatives.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Executed a high level of attention to detail while managing 100+ customers, resolving service needs and expanding account potential.
Account Executive
Service Express
Grand Rapids, MI
07.2021 - 01.2022
- Developed tailored solutions for clients by analyzing their unique business needs and objectives.
- Utilized CRM systems to track interactions, manage leads, and report on sales performance metrics.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Coordinated full sales cycle from initial contact through negotiation and close.
- Built pipeline through cold outreach, networking, and strategic account targeting.
Sales Development Representative
Service Express
Grand Rapids, MI
07.2020 - 07.2021
- Conducted high-volume outbound cold calls to generate new sales opportunities and qualify leads.
- Booked qualified meetings for Account Executives through persistent outbound prospecting.
- Maintained consistent daily call activity to build and grow pipeline opportunities.
- Leveraged cold calling, email, and LinkedIn outreach to connect with prospects.
- Collaborated with marketing teams to align messaging and enhance lead quality.
- Trained new team members on best practices in sales development processes.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Achieved and exceeded monthly and annual sales targets.
Sales & Marketing Coordinator
Applied Textiles
Byron Center, MI
12.2018 - 06.2020
- Fully executed the organizing of trade shows and events, enhancing company visibility within the industry.
- Collaborated with sales team to align marketing materials with sales objectives, ensuring consistency in messaging.
- Maintained marketing material inventory and all office supplies.
- Managed administrative and scheduling tasks to support sales leadership and marketing operations.
- Assisted in all company events - food catering, employee engagement, etc.
Assistant to the Athletic Director
Hope College
Holland, MI
09.2015 - 05.2018
- Supported the Athletic Director in various daily tasks, allowing them to effectively balance their workload and focus on strategic initiatives.
- Facilitated smooth game-day operations by leading referees to locker rooms, hosted the opposing team to their rooms, opened up the stadium, played music, stocked rooms with essentials.
- Assisted in the coordination of all sports events, ensuring seamless execution and positive experiences for all participants.
Education
Bachelor of Science - Psychology
Hope College
Holland, MI05-2018
Skills
Teamwork and collaboration
Multitasking and prioritizing
Sales process optimization
Willingness to learn
Vendor engagement
Problem-solving abilities
Time management
Attention to detail
Reliability
Customer satisfaction
Effective communication
Timeline
Sales Operations Specialist
Service Express
10.2023 - Current
Account Manager
Service Express
01.2022 - 10.2023
Account Executive
Service Express
07.2021 - 01.2022
Sales Development Representative
Service Express
07.2020 - 07.2021
Sales & Marketing Coordinator
Applied Textiles
12.2018 - 06.2020
Assistant to the Athletic Director
Hope College
09.2015 - 05.2018
Bachelor of Science - Psychology
Hope College