McKenzie Conklin
Grand Rapids,MI
Summary
Results-driven Sales Operations Specialist with expertise in sales process optimization, communication, and problem-solving. Proven track record in enhancing operational efficiency and increasing customer satisfaction through effective teamwork.
Overview
11
11
years of professional experience
Work History
Sales Operations Specialist
Service Express
10.2023 - Current
- Collaborates with cross-functional teams for more effective communication and coordination of sales initiatives.
- Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Boosts sales efficiency by streamlining processes and implementing new strategies.
- Responsible for coordinating top performing seller recognition with monthly & quarterly virtual awards and ordering trophies through local vendors for year end awards.
- Manages the customer onboarding email inbox that receives portal registrations, NDAs, vendor forms, compliance requests, and ACH information.
- Executes weekly sales communication and updates company wide.
- Coordinates monthly all sales team meeting.
- Supports projects: new bank launch, new partner onboarding process, acquisition support, etc.
Account Manager
Service Express
01.2022 - 10.2023
- Managed client relationships, ensuring satisfaction and retention through effective communication strategies.
- Conducted regular account reviews, identifying opportunities for growth and implementing strategic initiatives.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Executed a high level of attention to detail while managing 100+ customers, resolving service needs and expanding account potential.
Account Executive
Service Express
07.2021 - 01.2022
- Developed tailored solutions for clients by analyzing their unique business needs and objectives.
- Utilized CRM systems to track interactions, manage leads, and report on sales performance metrics.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Coordinated full sales cycle from initial contact through negotiation and close.
- Built pipeline through cold outreach, networking, and strategic account targeting.
Sales Development Representative
Service Express
07.2020 - 07.2021
- Conducted high-volume outbound cold calls to generate new sales opportunities and qualify leads.
- Booked qualified meetings for Account Executives through persistent outbound prospecting.
- Maintained consistent daily call activity to build and grow pipeline opportunities.
- Leveraged cold calling, email, and LinkedIn outreach to connect with prospects.
- Collaborated with marketing teams to align messaging and enhance lead quality.
- Trained new team members on best practices in sales development processes.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Achieved and exceeded monthly and annual sales targets.
Sales & Marketing Coordinator
Applied Textiles
12.2018 - 06.2020
- Fully executed the organizing of trade shows and events, enhancing company visibility within the industry.
- Collaborated with sales team to align marketing materials with sales objectives, ensuring consistency in messaging.
- Maintained marketing material inventory and all office supplies.
- Managed administrative and scheduling tasks to support sales leadership and marketing operations.
- Assisted in all company events - food catering, employee engagement, etc.
Assistant to the Athletic Director
Hope College
09.2015 - 05.2018
- Supported the Athletic Director in various daily tasks, allowing them to effectively balance their workload and focus on strategic initiatives.
- Facilitated smooth game-day operations by leading referees to locker rooms, hosted the opposing team to their rooms, opened up the stadium, played music, stocked rooms with essentials.
- Assisted in the coordination of all sports events, ensuring seamless execution and positive experiences for all participants.
Education
Bachelor of Science - Psychology
Hope College
Holland, MI05-2018
Skills
Teamwork and collaboration
Multitasking and prioritizing
Sales process optimization
Willingness to learn
Vendor engagement
Problem-solving abilities
Time management
Attention to detail
Reliability
Customer satisfaction
Effective communication
Timeline
Sales Operations Specialist
Service Express
10.2023 - Current
Account Manager
Service Express
01.2022 - 10.2023
Account Executive
Service Express
07.2021 - 01.2022
Sales Development Representative
Service Express
07.2020 - 07.2021
Sales & Marketing Coordinator
Applied Textiles
12.2018 - 06.2020
Assistant to the Athletic Director
Hope College
09.2015 - 05.2018
Bachelor of Science - Psychology
Hope College