McKenzie Cooper
Laurens,SC
Summary
Adept at enhancing customer satisfaction and driving sales, I leveraged problem-solving skills and administrative expertise at Southern Trade to elevate service standards and streamline operations. Skilled in staff management and guest relations, my approach resulted in significant performance improvements, showcasing a commitment to excellence and a results-driven mindset.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Southern Eye Care Associates, Optometrists
01.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate Supervisor
Southern Trade
02.2019 - 06.2022
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
Server
Pelicans Snowballs
02.2017 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Applied Science - Business Administration
Piedmont Technical College
Greenwood, SC07.2024
High School Diploma -
Laurens District 55 High School
Laurens, SC06.2019
Skills
Time Management
Problem-solving skills
Listening Skills
Guest Relations
Administrative Skills
Scheduling
Staff Management
Technical Support
Bookkeeping
Oral and written communications
Timeline
Front Desk Associate
Southern Eye Care Associates, Optometrists
01.2022 - Current
Sales Associate Supervisor
Southern Trade
02.2019 - 06.2022
Server
Pelicans Snowballs
02.2017 - 06.2019
Associate of Applied Science - Business Administration
Piedmont Technical College
High School Diploma -
Laurens District 55 High School
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