McKenzie Cooper
Landrum
Summary
Dynamic and results-driven professional with a strong work ethic and proven reliability. As a Registered Behavior Technician at Megan Nastoff, I enhanced client engagement through individualized ABA therapy plans and effective relationship building. Skilled in quality assurance and complex problem-solving, I consistently delivered exceptional service and improved operational efficiency.
Professional cleaning expert prepared to make impact through efficient, high-quality service. Strong focus on team collaboration and meeting changing needs with flexibility. Proficient in maintaining clean and sanitary environments, following safety protocols, and using various cleaning tools and products. Reliable and results-driven with excellent problem-solving and communication skills.
Overview
11
11
years of professional experience
Work History
Independent Cleaning Technician
Self-employeed
03.2015 - Current
- Developed customized cleaning plans based on client needs and preferences.
- Implemented efficient workflow strategies to enhance service delivery and client satisfaction.
- Utilized advanced cleaning equipment and eco-friendly products to ensure quality results.
- Resolved client concerns promptly, ensuring a positive customer experience and retention.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Handled equipment, chemicals, and materials properly and with caution.
Registered Behavior Technician
Megan Nastoff
01.2025 - 08.2025
- Conducted data collection and analysis to track progress and outcomes.
- Developed and maintained positive relationships with clients and families to foster engagement.
- Monitored client behavior during sessions, adjusting techniques as necessary for effectiveness.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
Manager
Tanoa Taylor
02.2015 - 01.2023
- Monitored key performance indicators to ensure alignment with organizational goals.
- Developed and implemented process improvements to enhance operational efficiency and customer satisfaction.
- Oversaw inventory management, including tracking storage unit availability and conducting regular audits.
- Cultivated strong relationships with customers, addressing inquiries and resolving issues promptly.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Managed daily operations of self-storage facility, ensuring optimal security and cleanliness standards.
- Trained and supervised staff on best practices for customer service and facility maintenance.
Education
High School Diploma -
James F. Byrnes High School
Duncan, SC01-2013
Skills
- Strong work ethic
- Reliability and punctuality
- Sanitization techniques
- Tools management
- Customer service
- Quality assurance
- Time management
- Complex Problem-solving
- Goal setting
- Relationship building
- Motivated team player
Timeline
Registered Behavior Technician
Megan Nastoff
01.2025 - 08.2025
Independent Cleaning Technician
Self-employeed
03.2015 - Current
Manager
Tanoa Taylor
02.2015 - 01.2023
High School Diploma -
James F. Byrnes High School