McKenzie Cornett
North Las Vegas
Summary
Dedicated Retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Department Supervisor
Lowe's
09.2020 - 11.2024
- Re-Trained employees on overall company and department specific policies and procedures. Specifically relating to Core 5, Installation Contracts, Lowe's Computer systems, time management, and department expectations.
- Maintained stock of items, Cleanliness, and a safe place to work for our Employees and Customers.
- Managed a team of 6-12 employees, delegated tasks and held each employee accountable for completing assignments.
- Mentored Sales Specialists in applying effective sales techniques and delivering SMART customer service while leading by example.
- Cross-trained employees to maximize team agility and performance.
- Performed weekly cycle counts and daily spot counts to ensure inventory accuracy.
- Partnered with Pro Team to ensure JLQs are on hand.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Regularly analyzed sales data to identify patterns and areas for improvement, implementing targeted strategies to address these issues.
Flooring Sales Specialist
Lowe's
06.2015 - 09.2020
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Worked with diligence to regularly meet or exceed sales goals.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
CSA
Lowe's
01.2015 - 06.2015
- Worked new freight in a fast and efficient manner.
- Provided SMART Customer Service at all times
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Ensured Department was always zone recovered and safe.
Installed Sales Coordinator
Lowe's
02.2014 - 12.2014
- Coordinated installations, including review and completion of related paperwork.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Prepared materials and staged items for installer pickup.
- Assisted with employee training and coaching in Installed Sales program.
- Operated and served as subject matter expert on in-store order management system.
Receiving Department Manager
Sears
03.2006 - 11.2013
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Gathered and processed merchandise returns.
- Unloaded, sorted, ink tagged and stored incoming merchandise.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Improved "Ready in 5" Merchandise Pickup Percentage from 92% to 99% within first 6 months by restructuring bay Locations and consistent auditing to improve efficiency.
- Trained 3 ASMs on Operational processes.
Education
High School Diploma -
Faith Lutheran Jr/Sr High School
Las Vegas, NV05.2002
Skills
- Computer Proficiency
- Handling Complaints and Inquiries
- Microsoft Office
- Analyzing Profitability
- Inventory Management
- Multitasking and Prioritizing
- Staff Coaching and Training
- Leadership skills
Timeline
Department Supervisor
Lowe's
09.2020 - 11.2024
Flooring Sales Specialist
Lowe's
06.2015 - 09.2020
CSA
Lowe's
01.2015 - 06.2015
Installed Sales Coordinator
Lowe's
02.2014 - 12.2014
Receiving Department Manager
Sears
03.2006 - 11.2013
High School Diploma -
Faith Lutheran Jr/Sr High School
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