McKenzie Craig
San Clemente,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hot Topic Inc.
11.2020 - Current
- Responded to customer requests for products, orders, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Managed Facebook, Instagram and Twitter contacts and addressed all customer's needs
Administrative Assistant
Intelligent Office
08.2019 - 10.2020
- Handled high volume of inbound calls and emails per shift to offer callers product and service information and generate quotes.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
Recruitment Consultant
Mason Frank International
02.2019 - 08.2019
- Provided full cycle recruitment by creating adverts, pre-screening candidates, scheduling interviews, giving interview feedback (both clients and candidates), presenting offers and following up with candidates post placement.
- Conducted business development to foster new business relationships and maintain old relationships
- Collaborated with managers to identify and address employee relations issues.
Sales Trainer
Hello Fresh
08.2018 - 12.2018
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Developed and led group training courses to align with corporate sales and service goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Bachelor of Arts - Communications
University of Colorado At Boulder
Boulder, CO05.2018
Skills
- Product Knowledge
- Live chat support
- Problem-solving abilities
- Computer Proficiency
- CRM Software
- Call center experience
Timeline
Customer Service Representative
Hot Topic Inc.
11.2020 - Current
Administrative Assistant
Intelligent Office
08.2019 - 10.2020
Recruitment Consultant
Mason Frank International
02.2019 - 08.2019
Sales Trainer
Hello Fresh
08.2018 - 12.2018
Bachelor of Arts - Communications
University of Colorado At Boulder