McKenzie Crosson
Smithville
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
LCRA
03.2025 - Current
- Answers phone, greet park visitors, act as cashier and provide information to visitors on park operations and facility rentals.
- Collect, count and prepare cash and check deposits.
- Count inventory and order cleaning, office and park store supplies within approved supply management policies and procedures.
- Greet and check in guests. Provide general Park information and directions.
- Reconciles daily cash reports. Creates bank deposit.
- Orders, inventories, and maintains adequate office.
CUSTOMER SERVICE REPRESENTATIVE
Rotech Healthcare Equipment
11.2024 - 03.2025
- Receiving and processing telephone and fax requests from patients and referral sources to provide DME. Responsible for entering orders accurately and efficiently. Answer high volume calls using a multi-line phone system. Verify insurance and update patient files. Provide instructions on how to use the equipment selecting proper equipment, completing work orders, and creating delivery tickets to secure required information and provide quality service.
TELECOMMUNICATIONS OPERATOR
Bastrop County Sheriff's Office
10.2023 - 10.2024
- Dispatches emergency and non-emergency calls for multiple police departments, fire departments, ambulance services, and other emergency and non-emergency service providers in Bastrop County. Use a computer aided dispatch (CAD) system to create and maintain electronic records and logs of activity. Use various computer systems to monitor calls, access information and enter information as required. Perform work with a high level of accuracy, concentration, attention to detail, and multi-tasking.
FOOD SERVICE WORKER
Carne Lenta (Taco Flats)
05.2022 - 10.2023
- Greet customers, take orders, answer questions about menu items, and resolve any issues or complaints. Accurately enter orders into a POS system, ensure order accuracy, and efficiently prepare food for customers. Handle cash, credit cards, and other payment methods, make change, and balance the cash drawer. Provide friendly and efficient service, maintain a positive attitude, and ensure customer satisfaction. Maintain a clean and organized workspace, including the cashier area and surrounding dining area. Assist with stocking supplies and food items as needed. Follow all food safety and sanitation guidelines.
Education
High School Diploma -
Smithville High School
Smithville, TX05-2023
Skills
- Patience and Empathy
- Customer Service
- POS Transactions
- Administrative Tasks
- Problem-Solving
- Attention to Detail
- Retail
- Cash-Handling
- Strong Communication
- Time management
- Telecommunications
- Microsoft Excel & Outlook
- Active listening
- Critical thinking
- Call center experience
- Scheduling
Timeline
Customer Service Representative
LCRA
03.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Rotech Healthcare Equipment
11.2024 - 03.2025
TELECOMMUNICATIONS OPERATOR
Bastrop County Sheriff's Office
10.2023 - 10.2024
FOOD SERVICE WORKER
Carne Lenta (Taco Flats)
05.2022 - 10.2023
High School Diploma -
Smithville High School
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