Mckenzie Diggs
College Station,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Receptionist/ Coffee Barista/ Bartender
P.A. Smith Hotel
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Bartender
Laura's Bartending Service
08.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- side job at festivals.
Bartender
Breakwater Grille
03.2023 - 08.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
High School Diploma -
Navasota High School
Navasota, TX05.2022
Skills
- Data Entry
- File Management
- Administrative Support
- Clerical Support
- Telephone Skills
- Time Management
- Scheduling Appointments
- Problem Solving
- Excellent Communication
- Customer Service
- Active Listening
- Bank Deposits
- Payment Processing
- Basic Math
references
Alexis Bourque~ (979)436-5111
Ashley Marriott~ (936)718-2107
Dylan Ray~(936)285-7778
Mary Tielke~ (936)218-4629
Melissa Mares~(832)974-8178
Samantha Snyder~ (936)520-7045
Timeline
Receptionist/ Coffee Barista/ Bartender
P.A. Smith Hotel
06.2023 - Current
Bartender
Breakwater Grille
03.2023 - 08.2023
Bartender
Laura's Bartending Service
08.2022 - Current
High School Diploma -
Navasota High School
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