Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mickenzey Edwards

Auburn,IL

Summary

Dynamic and service-oriented professional with a proven track record at DXC Technology, adept at managing high-stress situations and resolving customer complaints with empathy. Skilled in appointment scheduling and front desk operations, I excel in maintaining organization and professionalism, ensuring a welcoming environment that fosters client and company satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receoptionist

Triangle Center
06.2023 - 07.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Cashier

Casey's
06.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Representative

DXC Technology
09.2017 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

General Studies

Kalaheo High School
Kailua, HI
05-2002

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Customer/Client relations
  • Appointment scheduling
  • Administrative support
  • Professional demeanor
  • Service-oriented mindset
  • Front desk operations
  • PC proficient
  • Punctual and reliable

Certification

  • CPR Training/Certification - September 14, 2025

Timeline

Receoptionist

Triangle Center
06.2023 - 07.2025

Cashier

Casey's
06.2022 - 06.2023

Customer Service Representative

DXC Technology
09.2017 - 06.2022

General Studies

Kalaheo High School

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