McKenzie Ely
Austin,TX
Summary
Results-focused Customer Service Professional dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
11
11
years of professional experience
Work History
Hair Stylist
Blo Blow Dry Bar
07.2023 - 07.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Hair Stylist
Blast Blow Dry
07.2021 - 07.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Cosmetology Student
Ogle School
01.2020 - 01.2021
- Mentored fellow students in various cosmetology practices by sharing expertise gained through hands-on experience and coursework completion.
- Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
- Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
Receptionist
Visible Changes
02.2016 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Secretary Coordinator
Law Offices of Champion and Campion
03.2013 - 01.2015
- Provided exceptional customer service and maintained a professional demeanor as a receptionist. Streamlined phone call handling and front desk operations to enhance efficiency. Consistently greeted and assisted customers, demonstrating strong interpersonal skills.
- Effectively prepared legal documents
- Filing documents with the courts
- Streamlined internal document filing process
Education
High School Diploma -
Louis D Brandeis
San Antonio, TX05.2013
Skills
- Teamwork driven
- Customer Service Professional
- Conflict Resolution
- Time Management
Timeline
Hair Stylist
Blo Blow Dry Bar
07.2023 - 07.2024
Hair Stylist
Blast Blow Dry
07.2021 - 07.2023
Cosmetology Student
Ogle School
01.2020 - 01.2021
Receptionist
Visible Changes
02.2016 - 01.2019
Secretary Coordinator
Law Offices of Champion and Campion
03.2013 - 01.2015
High School Diploma -
Louis D Brandeis
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