McKenzie Emch
Scottsdale,AZ
Summary
Creative, outgoing, energetic Office Administrator with 5 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing the phone and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
6
6
years of professional experience
Work History
Host
Bourbon and Bones Cocktail Lounge
2023.12 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Assistant Office Administrator
Valley Child Care and Learning Centers LLC
2018.05 - 2023.05
- Answered incoming calls and directed them to appropriate personnel.
- Provided administrative support to office personnel including photocopying, faxing and mailing documents.
- Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Scanned documents into electronic format for storage purposes.
- Maintained records of employee attendance and leave requests.
- Entered data into computer systems accurately in order to update client files.
- Managed confidential financial information with discretion.
- Performed general clerical duties such as copying, filing, mailing.
- Prepared letters, memos and emails in response to inquiries from customers.
- Ensured that all customer service inquiries were answered promptly and efficiently.
- Collaborated with colleagues across multiple departments to ensure efficient workflow processes.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05.2025
Sandra Day O'connor High School
Glendale, AZ05.2021
Skills
- Customer Engagement
- Administrative Support
- Scheduling
- Expense Reporting
- Database Entry
- Schedule and Calendar Management
- Office Management
- Team Collaboration
- Effective Time Management
Affiliations
- Member of Alpha Phi (2021-2024)
- -Over 50 hours of volunteer work.
- -Was apart of backroom administration during recruitment, organized and filed confidential profiles of potential new members.
- -Participate in organizing our Philanthropy events, The Alpha Phi Foundation which helps promote and raise money for women's heart health.
Timeline
Host
Bourbon and Bones Cocktail Lounge
2023.12 - Current
Assistant Office Administrator
Valley Child Care and Learning Centers LLC
2018.05 - 2023.05
Bachelor of Science - Communications
Arizona State University
Sandra Day O'connor High School
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