McKenzie Fitzgerald
Stuarts Draft,VA
Summary
Proven Regional Insurance Coordinator and Office Coordinator at Willis Family and Associates, adept in insurance claims processing and fostering team collaboration. Excelled in enhancing customer loyalty through meticulous policy management and strategic thinking, achieving significant improvements in claims resolution efficiency. Demonstrates exceptional insurance knowledge and customer service skills, ensuring optimal team performance and client satisfaction.
Overview
1
1
Certification
Work History
Regional Insurance Coordinator
Willis Family and Associates
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Fostered strong relationships with clients through regular follow-ups, enhancing customer loyalty.
- Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
Office Coordinator
Willis Family and Associates
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Reconciled account files and produced monthly reports.
Education
Bachelors Of Science - Health Sciences
Radford University
Radford, VA05.2015
Skills
- Insurance processes
- Insurance claims processing
- Insurance Verification
- Customer service and assistance
- Strategic thinking skills
- Payment planning
- Insurance knowledge
- Teamwork and Collaboration
- Appointment Scheduling
- Decision-Making
Certification
CPR
First Aid
Timeline
Regional Insurance Coordinator
Willis Family and Associates
Office Coordinator
Willis Family and Associates
Bachelors Of Science - Health Sciences
Radford University
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