McKenzie Goble
Kelso,Wa
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation, and business needs. Attentive Driving Instructor pursuing a role to apply a commitment to safety and strong knowledge of DOT rules and regulations. Demonstrated success in providing a well-rounded learning experience to include safety, awareness and basic driving techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American National Insurance
07.2024 - Current
- Responsible for responding to inbound customer inquiries via phone, email, and regarding insurance policies, coverage options, premiums, and claims
- I ensured clear and accurate communication while processing policy renewals, and changes, and gathering necessary documentation for updates
- I assisted customers through the claims process, providing guidance and timely updates, while also helping them select appropriate coverage based on their needs by generating insurance quotes
- Additionally, I handled billing inquiries, processed payments, and resolved customer complaints regarding policy details, billing errors, and claims, always striving for prompt resolution and customer satisfaction ensured all customer interactions complied with legal and organizational requirements
Substitute School Bus Driver
Kelso School District
Kelso, WA
10.2017 - Current
- Took necessary precautions for ensuring passenger safety at all times by observing road conditions, weather patterns and traffic flow.
- Reported any maintenance or repair issues observed during trips to supervisor or designated personnel.
- Ensured safe and efficient transportation of students to and from school.
- Adhered to established policies concerning student discipline onboard the vehicle.
- Performed pre-trip inspections of the vehicle, including checking fluid levels, tire pressure, brakes, lights and other safety related items.
Visitation Specialist
Transformational Ministries
10.2023 - 08.2024
- Facilitated supervised visitations, prioritizing professionalism, confidentiality, and child safety
- Coordinated visitation plans to align with legal requirements and ensure regulatory compliance
- Produced detailed and professionally written statements and court documents as necessary
Commercial Driving Instructor
Right Way CDL Academy
01.2024 - 07.2024
- Provided comprehensive CDL certification training, emphasizing safety and regulatory compliance
- Developed tailored training programs to address individual learning needs and driving challenges
- Delivered engaging classroom and practical instruction sessions in accordance with DOT and vehicle safety guidelines
Heavy Haul Driver
LakeSide Industries
07.2022 - 07.2023
- Transported construction materials and debris with a focus on safety and efficiency
- Ensured meticulous adherence to loading/unloading procedures and maintained accurate vehicle records
- Uphold compliance with transportation regulations, including weight requirements and safety protocols
Waste Driver Operator
Waste Connections
07.2020 - 03.2022
- Managed waste collection and disposal operations in strict compliance with environmental regulations
- Collaborated with team members to optimize routes, reducing environmental impact and enhancing efficiency
- Demonstrated a commitment to cleanliness and safety throughout waste management activities
Public Transit Operator
River Cities Transit/C-Tran
03.2016 - 06.2020
- Safely operated public transport vehicles, prioritizing passenger safety and comfort
- Assisted community members with special needs, fostering inclusivity and accessibility
- Maintained a clean and safe environment onboard vehicles, adhering to regulatory standards
Education
High School Diploma -
Kelso High School
Kelso, WA06.2011
Skills
- Exceptional driving skills
- Knowledge of Washington State traffic laws
- Proficient in transportation regulations
- Route optimization
- Logistics management
- Strong communication skills
- Interpersonal abilities
- Professionalism
- Collaboration
- Detail-oriented
- Commitment to compliance
- Documentation
- Safety protocols
- Certified CDL holder
Certification
- Class A CDL (doubles and triple, air brakes, passenger endorsement)
- CPR/First Aid, AED (adults, children, and infants)
- Blood Borne Pathogens
- De-escalation training Certified
References
Available upon request
Timeline
Customer Service Representative
American National Insurance
07.2024 - Current
Commercial Driving Instructor
Right Way CDL Academy
01.2024 - 07.2024
Visitation Specialist
Transformational Ministries
10.2023 - 08.2024
Heavy Haul Driver
LakeSide Industries
07.2022 - 07.2023
Waste Driver Operator
Waste Connections
07.2020 - 03.2022
Substitute School Bus Driver
Kelso School District
10.2017 - Current
Public Transit Operator
River Cities Transit/C-Tran
03.2016 - 06.2020
High School Diploma -
Kelso High School
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