McKenzie Grier
Everett,WA
Summary
Accomplished Property Manager enhancing tenant relations and lease administration. Leveraged expertise in property management and customer service to boost occupancy rates and streamline operations. Skilled in vendor management and staff leadership, achieving significant operational efficiencies and tenant satisfaction. Well-qualified property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and collecting rent.
Overview
9
9
years of professional experience
Work History
Property Manager
Avenue5
04.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures for 107 units.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Assistant Manager
Cushman & Wakefield
05.2021 - 04.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies for 504 units.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Property Manager
Westwood Residential Taylor Land Two
03.2020 - 05.2021
- Followed up on delinquent tenants and coordinated collection procedures for 98 units.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state, and federal regulations.
Assistant Manager
Westwood Residential Taylor Land Two
06.2019 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies for 234 units.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Leasing Manager
Westwood Residential Taylor Land Two
04.2018 - 06.2019
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures .
- Monitored performance of individual leasing agents and coached on successful strategies.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants for 396 units.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Created and submitted daily reports on leasing activities.
- Created, coordinated, and engaged in marketing campaigns.
- Managed daily and weekly marketing and leasing plans.
- Explained terms of lease and amounts to be paid to tenants.
- Planned special events such as lotteries, dedications and project tours.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state, and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Hostess Manager
The Keg Steakhouse + Bar
02.2016 - 04.2018
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating, and menu information.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
High School Diploma -
Cascade High School
Everett, WA06-2017
Skills
- Debt control
- Lease administration
- Work order monitoring
- Business administration
- Property tours and inspections
- Database management
- Skilled multi-tasker
- Tenant and eviction laws
- Staff management
- Customer service-focused
- Property marketing and promotion
- Fair housing compliance
- Marketing and advertising
- Vendor management
- Payment collection
- Leasing operations
Timeline
Property Manager
Avenue5
04.2024 - Current
Assistant Manager
Cushman & Wakefield
05.2021 - 04.2024
Property Manager
Westwood Residential Taylor Land Two
03.2020 - 05.2021
Assistant Manager
Westwood Residential Taylor Land Two
06.2019 - 03.2020
Leasing Manager
Westwood Residential Taylor Land Two
04.2018 - 06.2019
Hostess Manager
The Keg Steakhouse + Bar
02.2016 - 04.2018
High School Diploma -
Cascade High School
Similar Profiles
Ally SchwabeAlly Schwabe
Regional Marketing Director at Avenue5Regional Marketing Director at Avenue5
Jessica PughJessica Pugh
Assistant Property Manager at Avenue5Assistant Property Manager at Avenue5
Roy AulaumeaRoy Aulaumea
Maintenance Technician at Avenue5Maintenance Technician at Avenue5