Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

McKenzie Guthrie

Fleming Island,FL

Summary

Organized and detail-oriented Medical Records Clerk proudly offering over five years' experience in processing court orders and subpoenas. Hardworking professional with records filing and management expertise. Attentive to deadlines in fast-paced environments. Brings top talents in data entry, records filing and administrative correspondence. Creates new medical records, retrieves existing medical records and collects demographic information from various sources to gather patient information.

Overview

11
11
years of professional experience

Work History

Medical Records Specialist

NeuroTek Inc.
Orange Park, FL
08.2016 - Current
  • Entered patient insurance, demographic, and health information into the software and confirmed records.
  • Provided respectful assistance to patients, staff members and insurance company representatives.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Set up patient charts and documented information in various company software.
  • Managed Updox use and training.
  • Maintained electronic medical records for all clients
  • Managed Amazing Charts use and training.
  • Pulled patient records and transferred information to appropriate parties.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Observed confidentiality and safeguarded all patient-related information.
  • Supported administration staff with records requests to support patient care.
  • Obtained information by contacting appropriate personnel or patients.
  • Scanned and validated medical records for upload.
  • Pulled patient charts for upcoming appointments.
  • Scanned incoming documentation.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed basic bookkeeping and document filing.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Coordinated pick-up and delivery of express mail services.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Contacted medical facilities to schedule patients for admission.
  • Prepared treatment rooms for patient examinations.
  • Explained treatment procedures and physicians' instructions.
  • Handled general office duties to support administrative staff during peak hours.

Business Owner

Brantella Designs, LLC
Green Cove Springs, FL
12.2020 - 12.2021
  • Exceeded customer expectations with friendly, fast and knowledgeable service.
  • Increased new business opportunities and clientele foot traffic by distributing business cards in and outside of salon.
  • Asked open-ended questions to understand customer needs and style.
  • Designed specific eyelash treatments based upon guests' individual needs.
  • Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
  • Improved client experiences by creating relaxing, comfortable salon environment.
  • Laundered linens and restocked treatment rooms to prepare for new clients.
  • Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.
  • Bonded individual eyelash extensions to natural eyelashes with liquid adhesive.
  • Self-marketed and promoted services online to obtain new clients and retain prior clients.
  • Developed strong rapport with clients to gain repeat business and improve overall sales.
  • Responded to customer inquiries by phone, email and in person.
  • Developed new styles and techniques.
  • Ordered, displayed and maintained supplies.
  • Scheduled client appointments.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Developed marketing campaigns to deliver messages to right audience.
  • Researched similar businesses to determine competitive advantages.
  • Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
  • Set pricing structures according to market analytics and emerging trends.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.

Private Nanny

Care.com Inc
Saint Augustine, Florida
01.2014 - 08.2016
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Dropped off and picked up children from school and extracurricular commitments.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Regulated children's schedules to balance rest, learning and play.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Documented and communicated daily reports outlining each child's daily activities.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Transported children to and from school, extra-curricular activities and play-dates.

Education

High School Diploma -

Allen D. Nease High School
Ponte Vedra, FL
05-2016

Skills

  • Data security procedures
  • Reporting capabilities
  • Transcription
  • Telephone Etiquette
  • Medical Terminology
  • Report Writing
  • Office Administration
  • Client interactions
  • Front Office Management
  • Customer Service
  • Office Organization
  • File Organization
  • Spreadsheet tracking
  • Appointment confirmation
  • Scheduling
  • Multi-Line Telephone Systems
  • Oral and writing communication
  • Administrative Skills
  • Customer assistance and interaction
  • Medical Records Management

References

References available upon request.

Timeline

Business Owner

Brantella Designs, LLC
12.2020 - 12.2021

Medical Records Specialist

NeuroTek Inc.
08.2016 - Current

Private Nanny

Care.com Inc
01.2014 - 08.2016

High School Diploma -

Allen D. Nease High School

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McKenzie Guthrie