Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

McKenzie Homan

Helena,MT

Summary

Seasoned small business owner with several years of experience in operations management, business strategy and customer service in multiple fields. Proven strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds. Enjoys a fast paced, physically demanding work environment and having deadlines and goals.

Overview

11
11
years of professional experience

Work History

Owner

No Sweat Cafe
Helena, MT
02.2024 - Current
  • Provided direction and guidance to employees.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Collaborated with other owners on joint ventures and shared resources.
  • Analyzed industry trends to develop competitive strategies.
  • Developed strategic plans to increase profitability and efficiency.
  • Managed daily operations of business, including hiring and training staff.
  • Developed policies and procedures for the organization.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Led startup and creation of operational procedures and workflow planning.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Conducted regular maintenance checks on equipment ensuring proper functioning order.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Adhered to sanitation policies at all times when handling food products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.

Owner

SkyHi Kennel
Helena, Montana
09.2016 - 07.2024
  • Adhered to all company policies regarding animal handling and safety protocols.
  • Monitored playtime activities for animals in the facility.
  • Ensured safety of all animals in the daycare facility.
  • Greeted customers and their pets upon arrival.
  • Performed daily health checks on all dogs present at the facility.
  • Interacted positively with customers and their pets during check-in and check-out process.
  • Transported dogs from one location to another using appropriate vehicles.
  • Managed multiple tasks efficiently while maintaining focus on quality service delivery.
  • Cleaned and disinfected kennels, runs, cages, and play areas.
  • Educated customers about proper pet care techniques and nutrition information.
  • Provided individual attention to each animal in the facility.
  • Maintained accurate records of animal care services provided.
  • Ensured compliance with state regulations related to health and safety standards.
  • Responded promptly to customer inquiries via phone or email communication.
  • Prepared and delivered progress reports and behavioral assessments to owners.
  • Assisted in developing new ideas for classroom activities that would engage young learners.
  • Supervised all employees on a daily basis to ensure proper implementation of daycare program activities.

Canine Field Specialist

Working Dogs For Conservation
Bozeman, MT
06.2014 - 09.2016
  • Trained and deployed canine scent dogs in anti-poaching and other conservation applications
  • traveled domestically and internationally to conduct conservation related surveys

Education

Bachelor of Arts - Political Science

Carroll College
Helena, MT
05-2012

Skills

  • Financial management
  • Inventory management
  • Customer service
  • Operational procedures
  • Staff training
  • Problem solving
  • Time management
  • Customer relations
  • Small business operations
  • Staff hiring
  • Business development
  • Team oversight
  • Hiring and staffing
  • Staff management
  • Operations management
  • Food preparation
  • Point of sale
  • Menu knowledge
  • Team collaboration
  • Employee training
  • Communication skills
  • Sanitation practices
  • Back of house operations
  • Ordering and stocking

References

  • Emma Putman: former employee at SkyHi Kennel. 406-475-2805
  • Hannah Eller: co-worker at No Sweat Cafe. 406-459-5524
  • Debi Corcoran. Former Boss at No Sweat Cafe. 406-443-2146

Timeline

Owner

No Sweat Cafe
02.2024 - Current

Owner

SkyHi Kennel
09.2016 - 07.2024

Canine Field Specialist

Working Dogs For Conservation
06.2014 - 09.2016

Bachelor of Arts - Political Science

Carroll College

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