Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

McKenzie Hughes

Ennis

Summary

Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Receptionist

Ellis County Pet Resort
10.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Veterinary Technician

Kitten To Cat Hospital
05.2022 - 10.2024
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Facilitated stress-free visits for pets and owners with calm and patient demeanor.
  • Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.

Veterinary Technician

Afford A Vet
04.2020 - 05.2022
  • Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
  • Implemented new system for tracking patient vaccinations, resulting in better compliance with vaccination schedules.
  • Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
  • Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
  • Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
  • Provided emergency care for injured animals, significantly reducing recovery time.
  • Educated pet owners on preventative care, significantly reducing incidence of common diseases.
  • Developed training program for new technicians, enhancing skill set and efficiency of clinic team.
  • Assisted in dental procedures, contributing to overall oral health of patients.
  • Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
  • Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
  • Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.

Customer Service Representative

Senture
01.2018 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Certified Nursing Assistant

Rockcastle Regional Hospital
05.2013 - 04.2020
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.

Education

Associate of Science - Nursing

McLennan Community College
Waco, TX
05-2027

No Degree - Certified Nursing Assistant

McLennan Community College
Waco, TX
08-2025

No Degree - Veterinary Science

Medical Career & Technical College
Richmond, KY
04-2020

High School Diploma -

Rockcastle County High School
Mount Vernon
05-2013

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Intravenous catheterization
  • Medication administration
  • Surgical assistance
  • Medical history collection
  • Vaccine administration
  • General anesthesia monitoring
  • Diagnostic imaging
  • IV medication administration
  • Intravenous injection
  • Laboratory skills
  • Surgical preparation
  • Client education
  • Thoracic and abdominal radiograph
  • Suture removal
  • Treatment administration
  • Emergency and preventive care
  • Euthanasia procedures
  • Medical record-keeping
  • Patient monitoring
  • Wound treatment
  • Instrument pack sterilization
  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Collecting vital signs
  • Bathing assistance
  • Compassionate
  • Alzheimer's and dementia care
  • Basic life support
  • Vital signs monitoring
  • Bedside manner
  • Safety precautions
  • Dressing assistance
  • Electronic charting
  • Patient-focused care
  • Medical terminology
  • Mobility assistance
  • Companionship and emotional support
  • Positioning patients
  • End-of-life care
  • Adaptable
  • Transfer techniques
  • Urinary catheter care
  • Healthcare ethics
  • Maintaining privacy
  • Trustworthy companion
  • Friendly, positive attitude
  • Problem-solving

Certification

  • Basic Life Support, American Heart Association - August 2025-August 2027

Timeline

Receptionist

Ellis County Pet Resort
10.2024 - Current

Veterinary Technician

Kitten To Cat Hospital
05.2022 - 10.2024

Veterinary Technician

Afford A Vet
04.2020 - 05.2022

Customer Service Representative

Senture
01.2018 - 04.2020

Certified Nursing Assistant

Rockcastle Regional Hospital
05.2013 - 04.2020

Associate of Science - Nursing

McLennan Community College

No Degree - Certified Nursing Assistant

McLennan Community College

No Degree - Veterinary Science

Medical Career & Technical College

High School Diploma -

Rockcastle County High School

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