McKenzie Jackson
Dallas, TX,TX
Summary
Healthcare administrative professional with 6+ years of experience supporting specialty clinics and hospital systems. Skilled in patient registration, insurance verification, referral coordination, and high-volume scheduling. Background includes Blue Cross Blue Shield of Texas, UT Southwestern Medical Center, and Baylor/Select Medical. Known for maintaining efficient front office operations while delivering exceptional patient experiences in fast-paced clinical environments.
Overview
7
7
years of professional experience
Work History
Clinical Operations Specialist
Mia Aesthetics
Lewisville, TX
12.2024 - 06.2025
• Coordinated patient intake and consultation scheduling for a high-volume cosmetic surgery practice
• Verified insurance coverage and assisted with treatment financing coordination
• Maintained accurate patient charts and documentation within EMR systems
• Communicated with patients regarding procedures, scheduling, and post-visit instructions
• Supported front office operations to ensure efficient patient flow and clinic productivity
Patient Service Specialist
Select Medical
Garland, TX
01.2023 - 09.2023
• Registered patients and verified insurance eligibility for outpatient rehabilitation services
• Managed appointment scheduling and coordinated treatment follow-up visits
• Collected copayments and updated patient demographic and insurance information
• Maintained compliance with HIPAA and clinic documentation standards
• Assisted with referral coordination and communication between patients and providers
Patient Access Representative
UTSW Medical Center
Remote
02.2022 - 09.2022
• Registered patients and verified demographic and insurance information for specialty clinic appointments
• Scheduled patient visits and coordinated referrals between providers
• Maintained accurate patient records within Epic EMR system
• Assisted with insurance verification and prior authorization processes
• Provided front office support in a high-volume clinical environment
Emergency Communications Dispatcher
City of Desoto
DeSoto, TX
07.2019 - 06.2020
• Managed high-volume inbound calls while coordinating communication between multiple departments
• Maintained accurate documentation and real-time data entry within dispatch systems
• Prioritized urgent requests while maintaining organization and attention to detail
• Demonstrated strong multitasking and communication skills in high-pressure situations
Healthcare Customer Service Representative
Blue Cross and Blue Shield
Richardson, TX
11.2018 - 06.2019
• Coordinated patient intake and consultation scheduling for a high-volume cosmetic surgery practice
• Verified insurance coverage and assisted with treatment financing coordination
• Maintained accurate patient charts and documentation within EMR systems
• Communicated with patients regarding procedures, scheduling, and post-visit instructions
• Supported front office operations to ensure efficient patient flow and clinic productivity
Education
Science
Collin College
Allen, TXSkills
Core & Technical Skills
Patient Scheduling
Insurance Verification
Prior Authorizations
Referral Coordination
Patient Registration
Front Office Operations
Medical Records Management
Copay Collection
HIPAA Compliance
Patient Communication
Insurance Eligibility Platforms
Patient Scheduling Systems
Microsoft Office (Word, Excel, Outlook)
Electronic Medical Records (EMR/EHR): Epic, Athenahealth, and other clinical documentation systems
Timeline
Clinical Operations Specialist
Mia Aesthetics
12.2024 - 06.2025
Patient Service Specialist
Select Medical
01.2023 - 09.2023
Patient Access Representative
UTSW Medical Center
02.2022 - 09.2022
Emergency Communications Dispatcher
City of Desoto
07.2019 - 06.2020
Healthcare Customer Service Representative
Blue Cross and Blue Shield
11.2018 - 06.2019
Science
Collin College