Mckenzie Jacob
Palm Coast,FL
Summary
Proven Communications Specialist with a track record of enhancing operational efficiency at Flagler County Sheriff's Office through expert multitasking and crisis communication skills. Demonstrates exceptional organizational abilities and decision-making prowess, significantly improving community relations and information accuracy. Known for reliability and effective communication, consistently delivering results in high-stress environments.
Overview
9
9
years of professional experience
Work History
Communications Specialist
Flagler County Sheriff's Office
06.2018 - 03.2023
- Answers 911 lines and non emergency phone calls
- Dispatch fire, rescue and law enforcement to calls for service
- Knowledge on computer-aided dispatch system
- Provide information to the public, law enforcement and fire/ems personnel.
- Knowledge on local maps and landmarks.
- Multitasking and has ability to function under high-stress environment.
Front Desk Receptionist
Massage Envy Spa
05.2017 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Crew Person
Mcdonalds
05.2014 - 01.2018
- Contributed to sales growth through upselling promotional items and meal deals.
- Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
- Promoted team cohesion by fostering open communication among crew members during shifts.
- Enhanced customer satisfaction by delivering prompt and accurate order fulfillment.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Assisted in inventory management, minimizing waste and optimizing stock levels.
- Improved order accuracy rates through careful attention to detail when inputting orders into the system.
Education
High School Diploma -
Matanzas High School
Palm Coast, FL05.2017
Skills
- Internal Communications
- Organizational Skills
- Multitasking Abilities
- Decision-Making
- Data Entry
- Information gathering and analysis
- Community Relationship Building
- Crisis Communications
- Reliability
- Excellent Communication
- Active Listening
- Effective Communication
- Problem-solving abilities
Timeline
Communications Specialist
Flagler County Sheriff's Office
06.2018 - 03.2023
Front Desk Receptionist
Massage Envy Spa
05.2017 - 03.2018
Crew Person
Mcdonalds
05.2014 - 01.2018
High School Diploma -
Matanzas High School
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