McKenzie James
Summary
Graduate candidate from the University of Central Oklahoma with a B.S. in psychology, specializing in counseling. Have more than two years of Veteran Affairs experience. Excellent oral and written communication, as well as computer and copy editing skills. Looking to maximize my academic background and acquire a position to obtain field-specific knowledge and skills. I am eager to learn from mentors and industry leaders.
Overview
4
4
years of professional experience
Work History
Work Study
Veteran Affairs Education Office
03.2021 - Current
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals
- Greeted visitors and directed to the appropriate location or person
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Counseling Intern
Overcross Counseling & Equine Services
05.2023 - 08.2023
- Promoted a safe and supportive environment for clients, fostering trust and open communication in therapy sessions.
- Assisted lead counselor in developing comprehensive treatment plans to address client needs and goals effectively.
- Enhanced client progress by implementing evidence-based counseling techniques in individual and group sessions.
Produce employee
WALMART
05.2022 - 07.2022
- Maintained product knowledge to respond to customers questions and make suggestions
- Assisted with diffusing issues that arose between customers and associates
- Practiced sanitation procedures by maintaining a clean and neat work area.
Cashier
Cox Cash Saver
05.2021 - 07.2021
- Collected payments and provided accurate change
- Delivered a high level of customer service to patrons using active listening and engagement skills
- Accepted cash and credit card payments, issued receipts and provided change.
K-12 lunch feeding program
Creek Nation Summer Youth
05.2020 - 07.2020
- Performed work to top standards, providing best service for students, employees and school visitors
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
Education
Bachelor of Science in Psychology -
University Of Central Oklahoma
Edmond, OK05.2024
High School Diploma -
Okmulgee High School
Okmulgee, OK05.2020
Skills
- Research
- Microsoft Office Suite
- Adaptability and flexibility
- Customer Service
- Analytical skills
- Interpersonal skills
- Attention to detail
- Critical thinking
- Conflict resolution
Volunteer Experience
Radical care pop-up community for people experiencing homelessness, 8/2023
Turley Girls Home Clothing Drive 7/2023
Creek Nation Creek Festival 6/2023
Creek Nation Jr. Olympics 6/2023
Winter Coat Drive for the homeless SNU, 12/2021
Relevant Coursework
- Operant Conditioning Self- Study in Learning & Behavior
- Spatial cueing study and Lexical Decision study in Experimental Psychology.
- Human factors ergonomic study "Slow Drivers in the Left Lane".
Timeline
Counseling Intern
Overcross Counseling & Equine Services
05.2023 - 08.2023
Produce employee
WALMART
05.2022 - 07.2022
Cashier
Cox Cash Saver
05.2021 - 07.2021
Work Study
Veteran Affairs Education Office
03.2021 - Current
K-12 lunch feeding program
Creek Nation Summer Youth
05.2020 - 07.2020
Bachelor of Science in Psychology -
University Of Central Oklahoma
High School Diploma -
Okmulgee High School
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