Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

McKenzie Johnson

Franklin,TN

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

10
10
years of professional experience

Work History

Cheer Coach

Premier Athletics
10.2024 - Current
  • Led team-building exercises at practices to foster unity among athletes from diverse backgrounds.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Provided training direction, encouragement, and motivation to prepare cheerleaders for competitive events.
  • Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
  • Established a positive team culture that encouraged camaraderie and sportsmanship among athletes.

Sales Associate

Lululemon
09.2022 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Receptionist

State Farm
08.2022 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed customers with a friendly greeting, answered general questions, gathered nature of the visit, and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered the phone promptly and directed incoming calls to the correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Sales Associate

Fabletics
10.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and organizing items according to size or color.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Smoothie Barista

Smoothie King
05.2015 - 08.2018
  • Prepared and served juices and blended drinks.
  • Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
  • Operated POS system for quick order entry and cash drawer accuracy.
  • Took customer orders and accurately processed in system.

Education

Bachelor of Science - Nursing

Galen College of Nursing
Nashville, TN
12-2026

Bachelor of Arts - Interdisciplinary Studies

Florida International University
Miami, FL
08-2023

High School Diploma -

Briarcrest Christian Highschool
Eads, TN
05-2018

Skills

  • Team motivation
  • Safety awareness
  • Injury prevention
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Telephone skills
  • Customer/Client relations

Accomplishments

    Cheering for 15 years and winning Cheerleading Worlds in 2021 taught me discipline, teamwork, and perseverance, shaping me into a strong and compassionate individual in the workplace. Cheerleading demanded unwavering commitment, requiring countless hours of practice, resilience in the face of challenges, and a deep sense of responsibility toward my team. Winning Worlds was not just a testament to skill but a result of collective hard work, trust, and the ability to communicate effectively under pressure. These experiences translate seamlessly into my professional life, where I thrive in collaborative environments, handle stress with grace, and remain dedicated to achieving goals. Being part of a team for so long also instilled a natural ability to uplift and motivate those around me, creating a positive and supportive atmosphere. Ultimately, my journey as a cheerleader has equipped me with the determination and empathy needed to excel both individually and as part of any team.

Timeline

Cheer Coach

Premier Athletics
10.2024 - Current

Sales Associate

Lululemon
09.2022 - Current

Receptionist

State Farm
08.2022 - 10.2024

Sales Associate

Fabletics
10.2021 - 08.2022

Smoothie Barista

Smoothie King
05.2015 - 08.2018

Bachelor of Science - Nursing

Galen College of Nursing

Bachelor of Arts - Interdisciplinary Studies

Florida International University

High School Diploma -

Briarcrest Christian Highschool
McKenzie Johnson