McKenzie Johnson
Cedar City,UT
Summary
Experienced with mentoring and guiding youth through various challenges and developmental stages. Utilizes effective communication to build trust and rapport with individuals. Strong understanding of conflict resolution techniques and motivational strategies.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Youth Mentor
Moonridge Academy
Cedar City, UT
11.2025 - Current
- Supported adolescents experiencing emotional and behavioral challenges in a residential treatment setting
- Utilized communication and de-escalation techniques to maintain a safe and supportive environment
- Built positive relationships with residents through mentorship, active listening, and emotional support
- Collaborated with staff members to ensure resident safety, structure, and daily care
- Maintained professionalism and adaptability in high-stress situations
Server / Hostess / Busser
Rustys Ranch House
Cedar City, UT
01.2019 - 01.2026
- Provided excellent customer service in a fast-paced restaurant environment
- Managed seating arrangements and guest communication as hostess
- Assisted servers and maintained dining room cleanliness as busser
- Handled multiple responsibilities efficiently during busy shifts
- Worked collaboratively with team members to ensure smooth restaurant operations
- Maintained professionalism and strong communication with customers and staff
Receptionist
Cedar Orthopaedics
04.2023 - 01.2025
- Scheduled appointments and managed front desk operations in a fast-paced medical office
- Communicated professionally with patients in person and over the phone
- Maintained organized records and handled administrative tasks with attention to detail
- Assisted with patient check-in and check-out procedures
- Collaborated with medical staff to ensure efficient office operations
- Demonstrated professionalism, multitasking, and strong interpersonal skills
Education
Bachelor’s Degree - Education
Southern Utah University
Cedar City, UT05-2029
Skills
- Customer Service
- Communication
- Teamwork
- Time Management
- Organization
- Leadership
- Multitasking
- Conflict Resolution
- Patient Communication
- Appointment Scheduling
- Professional Communication
- Administrative Support
- Attention to Detail
- Data Entry
- Phone Etiquette
- Confidentiality and Privacy Awareness
- Electronic Records Management
- Behavioral Support
- Trauma-Informed Care
- Communication Skills
- Active Listening
- Emotional Intelligence
- De-escalation Techniques
- Documentation and Reporting
- Problem Solving
- Patience and Adaptability
- Mentorship
- Relationship Building
- Observation and Assessment
- Positive reinforcement
- Goal planning
- Homework assistance
- Behavior modeling
- Patience and tolerance
- Relationship building
Certification
- Food Handler Permit
- CPR Certification
- First Aid Certification
Timeline
Youth Mentor
Moonridge Academy
11.2025 - Current
Receptionist
Cedar Orthopaedics
04.2023 - 01.2025
Server / Hostess / Busser
Rustys Ranch House
01.2019 - 01.2026
Bachelor’s Degree - Education
Southern Utah University