Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mckenzie Keegan

Kalamazoo,Michigan

Summary

Dedicated and dependable worker providing extensive experience in customer service, patient medical care, and child care.

Overview

5
5
years of professional experience

Work History

Private Child Caregiver

Care.com Inc
01.2023 - Current
  • Monitored children's activities to verify safety and wellbeing.
  • Provided support and guidance to children in conflict resolution.
  • Implemented daily routines and activities to stimulate and engage children.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Assisted in potty training and toilet hygiene.
  • Encouraged children's emotional and social development.
  • Documented children's growth and development.

Assistant Preschool Teacher

A Touch Of Home LLC
02.2022 - 12.2022
  • Taught children with creative approaches, methods, and techniques.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Encouraged children to interact with each other and participate in group activities.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Assisted teacher with developing creative program and lesson plans suitable for preschool children.

Front Desk Receptionist

Advanced Dermatology
09.2021 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Verified insurance coverage and health plans to determine payments for medical care.

Store Lead Manager

Guitar Center
11.2019 - 06.2021
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Processed sales, trades, credit card applications, and inventory / sale data through electronic programs

Rehabilitation Assistant

Michigan Personalized Home Care
09.2018 - 09.2019
  • Prepared patients for treatment by positioning, dressing or removing external supports.
  • Provided direct occupational therapy services in home settings
  • Utilized gait belts, lifts, or slings to safely move and transfer patients.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Trained new caregivers in agency policies and proper care techniques to meet clients' needs.
  • Used medical terminology while training new caregivers and while updating patient's daily medical records

Education

Bachelor's Degree - Social Work

Western Michigan University
Kalamazoo, MI
06.2027

Skills

  • Sales Promotion
  • Team Leadership
  • Program Optimization
  • Oversee Administrative Functions
  • Operational Procedures
  • Infant, Child, and Adult CPR and First Aid
  • Medical Records Management
  • Medical Terminology

Timeline

Private Child Caregiver

Care.com Inc
01.2023 - Current

Assistant Preschool Teacher

A Touch Of Home LLC
02.2022 - 12.2022

Front Desk Receptionist

Advanced Dermatology
09.2021 - 01.2022

Store Lead Manager

Guitar Center
11.2019 - 06.2021

Rehabilitation Assistant

Michigan Personalized Home Care
09.2018 - 09.2019

Bachelor's Degree - Social Work

Western Michigan University

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Mckenzie Keegan