MCKENZIE KELLERMAN
Little Elm,TX
Summary
Dynamic professional with extensive experience in relationship management and strategic problem resolution. Proven ability to lead teams and enhance customer experiences through effective sales techniques, achieving service excellence. Expertise in maintaining high standards of cleanliness and organization, demonstrating strong hard and soft skills applicable to diverse roles. Committed to driving operational efficiency and fostering exceptional client relations.
Overview
6
6
years of professional experience
Work History
Server Manager
Concrete Cowboy
Frisco, TX
04.2023 - Current
- Consistently upheld rigorous standards of cleanliness, organization, storage, and sanitation for food and beverage products to guarantee quality.
- Coordinated table management in dining room to deliver premium service.
- Contributed to seamless restaurant functioning through effective coordination with the team.
- Highlighted special food and drink offerings to enhance customer experience.
- Remained updated on industry-leading mixology trends, bar equipment, and sanitation standards.
Beauty Consultant
Palm Beach Tan
Charleston, SC
01.2023 - 05.2023
- Provided end-of-day reports for sales, inventory, and forms.
- Ensured client safety by upkeeping cleanliness and sanitation standards in tanning beds.
- Performed regular inventory audits to ensure availability of products.
- Handled cash and credit card payments with precision.
- Assessed skin types to recommend safe tanning practices.
- Facilitated workshops on salon operations, customer interaction protocols, and effective selling methods.
Bartender
Neighborhood Tap House
Charleston, SC
05.2022 - 02.2023
- Demonstrated and sustained thorough knowledge of liquors, wines, and entrees.
- Greeted frequent visitors by name and explained new promotions.
- Fostered collaborative team environment by utilizing effective interpersonal skills.
- Monitored and adhered to evolving mixology trends, bar equipment advancements, and sanitation protocols.
- Oversaw bar operations, cocktail creation, and menu development.
Waitress and Bartender
Wing Daddy's Sauce House
Little Elm, TX
09.2018 - 12.2021
- Cultivate a welcoming environment for optimal customer satisfaction.
- Ensured prompt delivery of food and drinks.
- Implemented effective collaboration strategies across departments to enhance teamwork.
- Sanitized and arranged dishes for optimal readiness.
- Delivered personalized dining suggestions to enhance guest experience.
Waitress
Texas Roadhouse
North Charleston, SC
05.2021 - 08.2021
- Created memorable experiences for customers during food and beverage service.
- Guided customers by presenting menu options and recommending selections.
- Executed task prioritization during high-demand periods to address client requirements promptly.
- Elevated dining experience by creating attractively prepared menu items.
Marketing Team
The Citadel Marketing Table
Charleston, SC
12.2019 - 03.2020
- Facilitated the organization of fan-interactive activities including fun games and t-shirt distribution.
- Distributed Citadel promotional content to attendees during basketball events.
- Coordinated setup and operation of promotional tables during basketball events.
- Developed relationships with local businesses to create cross-promotional partnerships.
- Organized promotional events such as press conferences, giveaways, and game-day activities.
Education
MBA -
Tarleton State University
Stephenville, TX07.2024
Graduate Certificate - Leadership
The Citadel Military School of South Carolina
Charleston, SC03-2023
Bachelor of Science - Business Administration
The Citadel Military College of South Carolina
Charleston, SC05.2022
High School Diploma -
Lone Star High School
Frisco, TX06.2019
Skills
- Collaborative Teamwork
- Flexible Learning Strategies
- Clear Communication
- Strategic Problem Resolution
- Effective Decision-Making Strategies
- Team Leadership
- Ethical Judgment
- Proficient in Negotiation
- Effective Sales Techniques
- Relationship Management
Awards And Acknowledgements
- The Citadel, Dean's List, GPA of 3.25 or above, Undergraduate Degree completed in 3 years, Pandemic Ribbon Service Award, Southern Conference Volleyball Champion, All-Time Dig Leader in Program History, Southern Conference Defensive Player of the Week
- Lone Star High School, Cum Laude, GPA of 4.0 or above, All-Time Dig Leader in Program History
Interests And Skills
- Teamwork and adaptive learning
- Effective communication
- Problem-solving skills
- Strategic decision making
- Leadership
- Ethical decision making
Leadership Experience
- Team Member, Tarleton State NCAA Women's Volleyball Team, 08/01/23, 11/30/24
- Team Member, The Citadel NCAA Women's Volleyball Team, 08/01/19, 11/30/22
- Squad Sergeant, Charlie Company, 08/01/21, 05/31/22
- Squad Corporal, Alpha Company, 08/01/20, 05/31/21
Timeline
Server Manager
Concrete Cowboy
04.2023 - Current
Beauty Consultant
Palm Beach Tan
01.2023 - 05.2023
Bartender
Neighborhood Tap House
05.2022 - 02.2023
Waitress
Texas Roadhouse
05.2021 - 08.2021
Marketing Team
The Citadel Marketing Table
12.2019 - 03.2020
Waitress and Bartender
Wing Daddy's Sauce House
09.2018 - 12.2021
MBA -
Tarleton State University
Graduate Certificate - Leadership
The Citadel Military School of South Carolina
Bachelor of Science - Business Administration
The Citadel Military College of South Carolina
High School Diploma -
Lone Star High School
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